Ming Tak Lam
Chicago,IL
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Customer-oriented general manager with several years of experience focused on increasing production and minimizing downtime. Adaptive and deadline-oriented with capacity to execute and complete multiple projects in high-stress environments. Meticulous leader and strategic planner with comprehensive managerial acumen.
Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
15
15
years of professional experience
Work History
General Manager
Ming Hin cuisine
Chicago, IL
12.2019 - Current
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Oversaw product development initiatives from concept through completion stages.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Prepared staff work schedules and assigned team members to specific duties.
- Supervised employees through planning, assignments, and direction.
- Built and maintained loyal, long-term customer relationships through effective account management.
Bartender
Chi tung
Evergreen Park, Illinois
09.2009 - 09.2019
- Collected and organized daily till totals and tips.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Planned and coordinated special events to boost customer numbers and profits.
- Persuaded highly intoxicated customers to stop drinking and arranged alternative transportation.
- Recommended food and drinks to patrons based on preference, pairings and special promotions.
- Developed good working relationships with fellow employees through effective communication.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Managed accurate bar tabs and processed cash and credit card transactions.
Education
Electrical Engineering
Moraine Valley Community College
09-2004
Skills
- Advertising and marketing
- Sales
- Branding
- Problem resolution
- Sales expertise
- Recipes and menu planning
- Purchasing and planning
- Interpersonal skills
- Project planning
- Customer experiences
- Customer relations
Education and Training
true
Timeline
General Manager
Ming Hin cuisine
12.2019 - Current
Bartender
Chi tung
09.2009 - 09.2019
Electrical Engineering
Moraine Valley Community College