Minh Hieu Nguyen
Buford,Georgia
Summary
Cultivated strong client partnerships, resulting in enhanced service outcomes.,Addressed customer inquiries and issues promptly, leading to improved client retention.,Achieved recognition for consistently exceeding sales targets while maintaining exemplary customer feedback.
Overview
5
5
years of professional experience
Work History
Salon Manager
The X Nail
Conyers, GA
12.2025 - Current
- Oversee daily operations, staff scheduling, and workflow to ensure smooth and efficient service delivery.
- Handle customer concerns and complaints promptly, maintaining high standards of client satisfaction.
- Coordinate staffing assignments and shift planning based on business demand and peak hours.
Salon Manager
Salon Five
Atlanta, GA
01.2023 - 11.2025
- Managed daily salon operations including staffing, inventory, and service quality oversight.
- Recruited, onboarded, and trained new team members to uphold service standards.
- Built lasting client loyalty through proactive communication, follow-up, and effective issue resolution.
- Increased client retention rates by implementing customer feedback and service improvement initiatives.
Sales Consultant
Honda World Westminster
Westminster, CA
01.2021 - 10.2022
- Consistently averaged 15–20 vehicle sales per month, ranking among top-performing consultants.
- Guided customers through the full purchase journey — from vehicle selection and financing to delivery.
- Generated repeat and referral business through personalized follow-up and relationship management.
- Maintained high Customer Satisfaction Index (CSI) scores throughout tenure.
Education
High School Diploma - undefined
Skills
- Achieved high customer satisfaction ratings through effective service management
- Increased sales through targeted service recommendations and upselling
- Streamlined scheduling and workflow processes to boost productivity
- Resolved conflicts swiftly, leading to improved team dynamics
- Drove team performance through effective leadership and motivation
- Enhanced communication between departments, resulting in efficient operations
- Maximized customer retention and satisfaction through strategic initiatives
LANGUAGES
Vietnamese — Native / Full Professional Proficiency
English — Full Professional Proficiency (spoken & written)
Timeline
Salon Manager
The X Nail
12.2025 - Current
Salon Manager
Salon Five
01.2023 - 11.2025
Sales Consultant
Honda World Westminster
01.2021 - 10.2022