Minnie Ortiz
Fort Lupton,CO
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
25
25
years of professional experience
Work History
Office Manager
Hands-on-Physical-Therapy
01.2006 - Current
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Streamlined check-in and check-out processes for faster service, resulting in higher guest satisfaction scores.
Office Assistant
Rocky Mountain Orthopedics
01.2001 - 01.2006
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Increased customer satisfaction by providing professional and courteous front desk support.
Admissions Representative
Platte Valley Medical Center
01.1999 - 01.2001
- Improved patient registration process by streamlining documentation and data entry tasks.
- Enhanced customer satisfaction through prompt and accurate assistance during registration.
- Assisted in maintaining updated records by verifying all necessary information with patients and healthcare providers.
- Collaborated with team members to ensure seamless coordination between registration, billing, and medical departments.
Education
Certification - Accounting
Denver Business College
Denver, CO05.1994
High School Diploma -
Fort Lupton High School
Fort Lupton, CO05.1993
Skills
- Customer Service
- Office Management
- Scheduling Coordination
- Office Administration
- Excellent Multi-Tasking Ability
- Medical Billing Experience
- HIPAA Compliance
- Data Entry Accuracy
- Insurance Verification
- Payment Posting
- Patient Registration
- Obtaining Prior Authorizations
Languages
Spanish
Native or Bilingual
Refrences
Kristi Campanella: (303) 503-2846
Jennifer Gordon-Norby: (720) 934-3698
Paula Larson: (303) 710-0342
Timeline
Office Manager
Hands-on-Physical-Therapy
01.2006 - Current
Office Assistant
Rocky Mountain Orthopedics
01.2001 - 01.2006
Admissions Representative
Platte Valley Medical Center
01.1999 - 01.2001
Certification - Accounting
Denver Business College
High School Diploma -
Fort Lupton High School
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