Mintoria Webb
Richmond,TX
Summary
Insightful and results-driven Supervisor with proven success in sales, operations leadership, and employee development. Adept at improving efficiency, training high-performing teams, and driving revenue growth in both financial services and collections. Known for strong communication, problem-solving, and strategic planning capabilities.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Sales Agent
Beyond Finance
10.2023 - Current
- Completed advanced sales management training and was promoted to lead a high-performing debt relief team
- Consistently produced over $1.2 million in enrolled debt relief per month
- Mentored team members to exceed sales targets while ensuring compliance and ethical practices
- Collaborated with cross-functional teams to enhance client engagement and streamline lead conversion
Operations Supervisor, Late Stage Bankcard & First Party Collections
Convergent Outsourcing, Inc. / Transworld Systems
05.2012 - 10.2023
- Supervised 22+ Account Representatives and 3 Leads in a remote setting, ensuring operational efficiency
- Drove a 30% increase in profit by implementing process optimizations and performance-based initiatives
- Trained staff, enforced policies, and facilitated departmental change management
- Managed payroll for 20+ employees using Dayforce and ADP
- Created logic blocks and background processes to streamline account handling
- Developed improvement plans through monthly performance reviews
Team Lead, Late Stage Bankcard
United Recovery Systems
08.2005 - 08.2011
- Led collections teams in recovering severely delinquent accounts
- Negotiated payment plans and minimized receivables through client-focused strategies
- Managed litigation, skip tracing, and quality assurance programs
- Trained and motivated new hires, aligning them with performance goals and company policies
Education
B.A. - Accounting and Business Management
Western International University
Tempe, AZSkills
- Sales Leadership & Coaching
- Strategic Planning & Execution
- Employee Training & Motivation
- Performance Evaluation
- Process Improvement
- Client Relationship Management
- MS Office & Operational Tools
- Regulatory & Policy Compliance
Certification
- IAPDA Certified (International Association of Professional Debt Arbitrators)
- Member, Order of the Eastern Star
Timeline
Sales Agent
Beyond Finance
10.2023 - Current
Operations Supervisor, Late Stage Bankcard & First Party Collections
Convergent Outsourcing, Inc. / Transworld Systems
05.2012 - 10.2023
Team Lead, Late Stage Bankcard
United Recovery Systems
08.2005 - 08.2011
B.A. - Accounting and Business Management
Western International University