Summary
Overview
Work History
Education
Skills
Timeline
Generic

Minus Greene Jr.

Madison,TN

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Tractor Supply
12.2019 - Current


  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Worked extra projects like answer emails for customer inquiries to ensure satisfaction and foster positive service experience.
  • Worked on rewards program that encouraged repeat business and strengthened customer relationships.
  • Helped to train new Customer Service Representatives on company policies, procedures, and best practices.

Crew Member

Zaxbys
05.2015 - 11.2019
  • Worked front counter, drive-thru and other areas.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Worked well with teammates and accepted coaching from management team.
  • Earned management trust by serving as key holder, responsibility opening and closing store.

Shift Manager

Burger King
09.2013 - 05.2015
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
  • Trained and mentored new employees to maximize team performance.
  • Improved overall team performance by effectively delegating tasks and providing clear instructions.
  • Monitored inventory levels closely, maintaining optimal stock availability while minimizing waste and costs.

Education

GED -

Hunters Lane High School
Nashville, TN
04.2015

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking
  • Typing

Timeline

Customer Service Representative

Tractor Supply
12.2019 - Current

Crew Member

Zaxbys
05.2015 - 11.2019

Shift Manager

Burger King
09.2013 - 05.2015

GED -

Hunters Lane High School

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Minus Greene Jr.