Minzhi Zhou
Rosemead
Summary
Resourceful and experienced worker offering expertise in customer service, travel coordination and records management. 5+ years of experience in client-facing roles and providing administrative assistance. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
Work History
Barista
RED DOOR CAFÉ AT CALTECH (STUDENT AUXILLARY SERVICES)
04.2022 - Current
- Efficiently handle meal orders as a cashier, prepare and serve beverages
- Maintain a well-organized and hygienic work environment, contributing to a positive experience for both students and staff.
- Multitask, prioritize, and be flexible with changing requests
Front Office Receptionist / Concierge / Auditor
BEVERLY WILSHIRE A FOUR SEASONS HOTEL
03.2019 - 06.2021
- Acted as a dedicated liaison, ensuring luxury and stress-free guest experiences by managing special requests, coordinating bespoke experiences, and processing guest feedback.
- Managed data in the hotel's loyalty program by tracking guests' stays, preferences, feedback, and spending habits to cultivate VIP statuses and benefits, resulting in enhanced guest satisfaction and increased repeat visits.
- Assisted in coordinating high-profile events and activities as a part of a dynamic team, liaising between meeting organizers, service departments, and vendors to ensure seamless execution.
- Collaborated with cross-functional teams to manage event logistics, including scheduling, room setups, menu selections, decor arrangements, AV requirements, and accommodating special requests.
- Resolved billing disputes and guest complaints resulting in prompt resolution and high customer satisfaction.
Guest Relations Officer / VIP Liaison / Member of Heartist Committee
SOFITEL LOS ANGELES AT BEVERLY HILLS
09.2016 - 02.2019
- Prepare for VIP arrivals by evaluating daily reports based on geography, frequency, preferences, as well as availability for upgrades and budget to craft 'heartist' stories for memorable experiences
- Facilitated seamless check-in processes through interdepartmental communication
- Connected and maintained relationships with guests during their stay to provide a unique and personal level of attentiveness
- Engage with VIPs post-departures through surveys to bolster internal KPIs and hotel scores.
Assistant F&B Event Coordinator / Guest Service Agent
RAMADA SUITES SOUTH EL MONTE, CA
03.2014 - 06.2016
- Liaise between meeting organizer, service departments and/or vendors.
- Coordinate with other departments on key details such as event times, room sets, menus, décor requests, AV needs and other special requests.
- Facilitated internal and external communication for all departments and guests.
Education
Hospitality Management (Bachelor of Science) -
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
POMONA, CAGeneral Education / Human communication -
MT SAN ANTONIO COLLEGE
WALNUT, CASkills
- Excellent verbal and written communication skills
- Proven expertise in organizational tasks like calendar management, scheduling, and document handling
- Strong in relationship management, fostering effective team collaboration, editing, proofreading, and strategic planning
- Experienced at coordinating event functions and travel arrangements
- Self-motivated and calm under pressure
Timeline
Barista
RED DOOR CAFÉ AT CALTECH (STUDENT AUXILLARY SERVICES)
04.2022 - Current
Front Office Receptionist / Concierge / Auditor
BEVERLY WILSHIRE A FOUR SEASONS HOTEL
03.2019 - 06.2021
Guest Relations Officer / VIP Liaison / Member of Heartist Committee
SOFITEL LOS ANGELES AT BEVERLY HILLS
09.2016 - 02.2019
Assistant F&B Event Coordinator / Guest Service Agent
RAMADA SUITES SOUTH EL MONTE, CA
03.2014 - 06.2016
Hospitality Management (Bachelor of Science) -
CALIFORNIA STATE POLYTECHNIC UNIVERSITY
General Education / Human communication -
MT SAN ANTONIO COLLEGE