MIODRAG IVANOVIC
Phoenix,AZ
Summary
Pharmacy Technician with hands-on experience in prescription processing, third-party claims, data entry, inventory support, and customer service. Brings a steady approach to record accuracy, compliance, complaint resolution, and teamwork in mail order and healthcare settings.
Overview
2
2
Certifications
22
22
years of professional experience
Work History
CPhT
Saliba's Extended Care Pharmacy
Phoenix, Arizona
08.2025 - 07.2026
- Recorded patient profile details in computer systems accurately and completely.
- Assisted insurance companies with claim processing, problem resolution, and payment follow-up.
- Supported customer service for healthcare partners and care teams.
- Handled administrative tasks including filing, data entry, and phone coverage.
Mail Order Pharmacy Tech 2
Humana
Phoenix, AZ
04.2008 - 08.2024
- Implemented quality assurance protocols that decreased prescription error rates, enhancing customer satisfaction and trust.
- Coordinated with healthcare providers to resolve medication issues, improving patient adherence to therapy regimens.
- Trained and mentored new pharmacy technicians to improve team performance and service delivery.
- Provided exceptional customer service to patients and healthcare professionals.
- Processed insurance claims and efficiently managed customer accounts.
- Supported implementation of new pharmacy policies and procedures to enhance operational efficiency.
- Maintained compliance with all applicable state and federal regulations.
- Maintained accurate records of patient information and medications.
- Followed all HIPAA regulations and maintained patient confidentiality.
- Managed customer complaints and resolved conflicts effectively conflicts.
- Participated in staff meetings and provided constructive feedback on operational processes.
- Processed data into various systems accurately and efficiently.
- Utilized various data entry software to ensure accuracy and efficiency.
- Participated in continuing education courses to remain current with industry standards.
Senior Pharmacy Technician
Walgreens
Phoenix, AZ
04.2004 - 12.2007
- Managed inventory for all medications, ensuring optimal stock levels and availability.
- Calculated dosages with 100% accuracy, dispensed medications, and filled prescriptions.
- Resolved complex insurance and billing issues, enhancing patient satisfaction and streamlining reimbursement processes.
- Processed and verified third-party claims for reimbursement.
- Supervised cash and credit card handling and proper insurance billing to ensure a successful customer experience.
- Managed the ordering and inventory of medications and medical supplies.
- Streamlined patient data, reducing administrative work
- Systematized ordering of medication stock to maintain streamlined inventory and low overhead.
- Delivered exceptional customer service, fostering a welcoming and supportive pharmacy environment.
- Protected customer privacy through strict information management practices. 100% of the time.
- Assisted in training new pharmacy technicians, by providing guidance on pharmacy processes and procedures.
Education
Pharmacy Technician: Pharmacy Technician Program -
Apollo College-Phoenix Inc
Phoenix, AZ07-2004
High School Diploma - Construction Engineering
Technical High School
Bosnia & Herzegovina (Europe)10-1992
Skills
- Prescription Filling
- Medication Processing
- Prescription Handling
- Pharmacy operations
- Payment Processing
- Billing
- Inventory Management
- Data Entry
- Documentation
- Administrative tasks
- Medical Terminology
- Pharmacology knowledge
Certification
Licensed continuously since 2004 (T004986)
LANGUAGES
Serbian: Native
Timeline
CPhT
Saliba's Extended Care Pharmacy
08.2025 - 07.2026
Mail Order Pharmacy Tech 2
Humana
04.2008 - 08.2024
Senior Pharmacy Technician
Walgreens
04.2004 - 12.2007
Pharmacy Technician: Pharmacy Technician Program -
Apollo College-Phoenix Inc
High School Diploma - Construction Engineering
Technical High School