Miosoty Duclerc
Milwaukee,WI
Summary
Dynamic leader with proven expertise in staff management and employee motivation honed at Burger King and Starbucks. Excelled in training and mentoring teams to enhance productivity and customer satisfaction. Skilled in streamlining operations and implementing efficient workflows, significantly improving team performance and service quality.
Overview
24
24
years of professional experience
Work History
Supervisor
Burger King
Milwaukee, WI
03.2019 - Current
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shift Lead
Starbucks
Milwaukee, WI
01.2013 - 08.2018
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Crew Member
Popeyes® Louisana Kitchen
West Chicago, IL
08.2008 - 05.2011
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Shift Lead
Starbucks
Chicago, IL
06.2000 - 12.2006
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Education
Associate Of General Studies - General Studies
Roberto Clemente Academy
Chicago, IL06.2000
Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
Languages
Spanish
Full Professional
Timeline
Supervisor
Burger King
03.2019 - Current
Shift Lead
Starbucks
01.2013 - 08.2018
Crew Member
Popeyes® Louisana Kitchen
08.2008 - 05.2011
Shift Lead
Starbucks
06.2000 - 12.2006
Associate Of General Studies - General Studies
Roberto Clemente Academy