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WILLIAM OGLESBY
Portsmouth,OH
Summary
Dedicated case manager with expertise in client assessment, individualized care planning, and progress monitoring. Committed to enhancing client outcomes through effective resource coordination and crisis intervention.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Case Manager
Community Action
Portsmouth, Ohio
09.2024 - Current
- Coordinated case management services, enhancing access for diverse client populations.
- Assessed client needs and developed individualized service plans.
- Monitored client progress and adjusted care plans.
- Educated clients on programs and benefits eligibility, empowering informed decision-making.
- Documented case notes and maintained accurate client records.
- Counseled clients on community resources, facilitating connections to meet their needs.
- Developed individualized care plans with input from clients and their families.
Counselor
Shawnee Counseling Center
Portsmouth, Ohio
09.2019 - 09.2023
- Facilitated group therapy discussions to promote peer support and healing.
- Ensured compliance by maintaining accurate client records and documentation.
- Educated clients on coping strategies and resources for recovery.
- Participated in ongoing training to enhance counseling techniques and knowledge.
- Maintained accurate and up-to-date records of client progress and treatment plans.
- Led individual and group counseling sessions to foster client engagement and growth.
- Monitored clients' daily activities to provide timely support and interventions.
Assistant Manager
Penn Station Subs
Portsmouth, Ohio
02.2010 - 09.2019
- Oversaw daily operations to maintain compliance with food safety standards, enhancing customer trust.
- Trained new employees on procedures and customer service techniques, improving onboarding experience and team efficiency.
- Managed inventory to ensure optimal product availability and minimize waste, contributing to operational effectiveness.
- Resolved customer complaints efficiently, fostering satisfaction and loyalty.
- Maintained cleanliness and organization of work areas for safety compliance.
Education
GED -
Shawnee State University
Portsmouth, OH04-2001
Skills
- Case documentation
- Individualized care planning
- Resource coordination
- Client assessment
- Progress monitoring
- Crisis intervention
Certification
- CDCA
Timeline
Case Manager
Community Action
09.2024 - Current
Counselor
Shawnee Counseling Center
09.2019 - 09.2023
Assistant Manager
Penn Station Subs
02.2010 - 09.2019
GED -
Shawnee State University