Mira Hamdan
Richmond,TX
Summary
Experienced Pet care specialist offers advice to educate pet owners on proper care and ways to maintain healthy lifestyles. Dedicated professional works collaboratively with team members to monitor animal health. Valuable team player with good administrative and communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Veterinary Technician
Banfield Animal Hospital
06.2023 - 11.2024
- Enhanced client satisfaction by providing compassionate care for pets during their appointments.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Confirmed appointments, communicated with clients, and updated client records.
Petcare/cashier
Petsmart
01.2020 - 11.2022
- Communicated with clients about schedules, requirements and animal personalities.
- Maintained relationships with local veterinarians in case of emergencies.
- Monitored water quality and temperature for fish tanks and goldfish bowls.
- Kept cages, kennels, play yards and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Mixed and administered special food formulas to individual animals based on unique dietary needs.
- Administered medication to unhealthy small animals.
- Taught customers about how to care for each specific animal.
- Handled snakes, guinea pigs, hamsters, scorpion, rats, fish, crabs, cats, and dogs.
- Well versed in how to properly care for pets, including habitats, feeding, medication and handling.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Vet Technician Assistant
Sugarcreek Animal Clinic
10.2017 - 06.2018
- Cleaned and disinfected exam areas, surgical equipment and kennels to prevent diseases and control odors.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave under high pressure and high temperature conditions.
- Answered owner animal health questions and advised on best care practices.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Walked pets outside throughout each shift to prevent accidents in group play areas and on bedding.
- Supervised waiting area, mopped floors, and swept to maintain office.
- Set up appointments for checkups and scheduled visits for around 20 animals per day.
Education
Bachelor of Science - Biology
University of Houston
Houston, TX05.2024
Skills
- Product and Service Sales
- Cleaning and Sanitizing
- Product Knowledge
- Time Management Skills
- Microsoft Office
- Medication Regimens
- Critical Thinking
- Animal Restraining
- Compassionate Care
- High-Pressure Environments
- Animal Behavior Observation
- Bookkeeping
- Scheduling
- Data Entry
Certification
Certified veterinary assistant
Languages
Arabic
Native or Bilingual
Timeline
Veterinary Technician
Banfield Animal Hospital
06.2023 - 11.2024
Petcare/cashier
Petsmart
01.2020 - 11.2022
Vet Technician Assistant
Sugarcreek Animal Clinic
10.2017 - 06.2018
Bachelor of Science - Biology
University of Houston