Mira Hudson
Rogue River,OR
Summary
Organized and with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
7
7
years of professional experience
Work History
Mortgage Loan Coordinator
Nations Lending
10.2021 - 10.2023
- Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
- Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.
- Worked with underwriters to fix application problems and resolve issues.
- Followed up with clients on missing loan documents, providing guidance on best way to complete application process.
Branch Administrator
Caliber Home Loans
01.2020 - 10.2021
- Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.
- Completed filings and upheld strict compliance with regulatory agencies and supervisors.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw branch team consisting of 13 loan officers and loan assistants
Account Manager
Leavitt Group
03.2019 - 01.2020
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Built and strengthened long-lasting client relationships based on accurate price quotes and customer-centric terms.
- Educated clients on new products or services to increase customer engagement with brand.
- Facilitated client satisfaction and renewed customer relations to drive growth.
Insurance Representative
State Farm
03.2017 - 03.2019
- Supported customers in insurance application completion while liaising between company and client.
- Responded to customer calls swiftly to resolve issues and answer questions.
Education
High School Diploma -
Hidden Valley High School
Grants Pass, OR06.2015
Skills
- Client Relationships
- Sales Development
- Time Management
- Event Execution
- Vendor Management
- Microsoft Excel
License
NMLS License
Timeline
Mortgage Loan Coordinator
Nations Lending
10.2021 - 10.2023
Branch Administrator
Caliber Home Loans
01.2020 - 10.2021
Account Manager
Leavitt Group
03.2019 - 01.2020
Insurance Representative
State Farm
03.2017 - 03.2019
High School Diploma -
Hidden Valley High School
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