Summary
Overview
Work History
Education
Skills
Phone - Number
Timeline
Generic

Mira Zappanti

Kettering

Summary

Experienced with financial advising, customer service, and sales. Utilizes expertise in products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.

Overview

8
8
years of professional experience

Work History

Personal Banker 1

Fifth Third Bank
10.2024 - Current
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.

Jewelry Sales Associate

Kay Jewelers
10.2021 - 10.2024
  • Educated customers about proper care and maintenance practices for their jewelry purchases, ensuring long-lasting satisfaction.
  • Boosted jewelry sales by providing excellent customer service and personalized product recommendations.
  • Assisted clients in making informed decisions on high-value purchases by sharing expert knowledge of gemstones, metals, and designs.
  • Maintained a visually appealing and organized store, contributing to a welcoming shopping environment.

Cook and Server

Harbor Chase of Beavercreek
10.2020 - 11.2021
  • Delivered prompt service to meet internal targets
  • Cross-trained to fill in for absent team members and cover kitchen needs
  • Maintained and recorded proper food temperatures following established policy
  • Prepared standardized meals to meet nutrition and portion specifications

Sales Associate

Harbor Freight
01.2021 - 09.2021
  • Helped customers navigate store, complete sales, and process returns
  • Resolved concerns using strong communication and conflict management skills combined with expert sales abilities
  • Minimized store thefts through effective monitoring strategies and close customer observation

Front and Back of House

Jasons Deli
04.2019 - 06.2020
  • Tracked customer expenses for billing and payment processing
  • Minimized schedule conflicts, organizing employee time sheets and leave schedules based on availability and service demand
  • Secured money and prevented losses with register and cash handling controls

Line Worker and Server

Fruit for All Seasons
03.2017 - 04.2019
  • Produce preparations
  • Cash handling
  • Customer service
  • Janitorial services

Education

High School Diploma -

Beavercreek High School
Beavercreek, OH

Skills

  • Relationship building
  • Product knowledge expertise
  • Strong work ethic
  • Branch operations
  • Strong communication skills
  • Guest engagement
  • Customer service
  • Multi-tasking strength
  • Scheduling coordination
  • Multitasking and organization
  • Cash handling proficiency
  • Sales expertise

Phone - Number

937-952-9172

Timeline

Personal Banker 1

Fifth Third Bank
10.2024 - Current

Jewelry Sales Associate

Kay Jewelers
10.2021 - 10.2024

Sales Associate

Harbor Freight
01.2021 - 09.2021

Cook and Server

Harbor Chase of Beavercreek
10.2020 - 11.2021

Front and Back of House

Jasons Deli
04.2019 - 06.2020

Line Worker and Server

Fruit for All Seasons
03.2017 - 04.2019

High School Diploma -

Beavercreek High School

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Mira Zappanti