Miracle March
Boynton Beach,FL
Summary
Dynamic professional with experience at Walmart, excelling in online merchandising and customer service. Proven ability to enhance customer satisfaction through effective order fulfillment and personalized recommendations. Skilled in shipping logistics and relationship building, consistently prioritizing orders to ensure timely delivery and accuracy. Adaptable team player with a flexible schedule and strong decision-making capabilities.
Overview
3
3
years of professional experience
Work History
Digital Shopper
Walmart
Boynton Beach, FL
01.2025 - 07.2025
- Shop online for customer satisfaction by efficiently addressing and resolving digital shopping inquiries.
- Managed inventory and order fulfillment, ensuring accurate shipment of products in a timely manner.
- Tracked substitutions and informed customers of changes.
- Analyzed customer behavior data to create personalized recommendations, leading to more effective upselling and cross-selling opportunities.
Host
Red Lobster
West Palm Beach, FL
04.2024 - 07.2025
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Crew Member
McDonald's
Boynton Beach, FL
01.2022 - 02.2023
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
Bachelor Of Science In Nursing - Nursing
Boynton Beach Highschool
Boynton Beach, FLSkills
- Online merchandising
- Shipping logistics
- Returns management
- Customer service
- Relationship building
- Prioritizing orders
- Decision-making
- Heavy lifting
- Delivery management
- Flexible schedule
- Planning and organization
- Online order processing
- Verifying order accuracy
Languages
english
Native or Bilingual
Timeline
Digital Shopper
Walmart
01.2025 - 07.2025
Host
Red Lobster
04.2024 - 07.2025
Crew Member
McDonald's
01.2022 - 02.2023
Bachelor Of Science In Nursing - Nursing
Boynton Beach Highschool