MIRACLE MATTHEWS

• Supports in care such as oral, denture, skin care
• Assists patients in daily care such as: bathing, dressing, bathroom
• Assists patients in and out of bed and into wheelchair with the correct use of the transfer belt
• Takes vital signs of patients, e.g., temperature, blood pressure, and respiration and records information
• Assists patients to dining area for meals
• May be required to assist in feeding of patients and documenting intake of nourishment
• Assists in personal grooming of patients, e.g., brushing hair, trimming fingernails and toenails, and shaving
• Turns patient intermittently if patient is bedridden due to illness
• Documents and/or reports information regarding the patients' health, I&O, any change of medical condition, and care given
• Assists with admissions, discharges, and transfers as requested
• Understands and utilizes care plans.

• Professional comportment and demeanor
• Outstanding verbal communication skills
• Access patients dietary needs (different texture, food restrictions)
• Organized and label each patient tray with correct food restrictions
• Pass out and receive trays at the beginning and end of meal times
• Helped prep foods and drinks for the Head and Sous chef.

• Professional comportment and demeanor
• Outstanding verbal communication skills
• Ability to build rapport utilizing effective probing questions
• Ability to learn product knowledge and troubleshoot to ensure quick resources
• Ensure customer retention by reasonable negotiations
• Suggest products to the customer
• Utilizes sales skills to probe information and close the sale to maintain sales goals.

and company information.

• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
• Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
• Expanded knowledge on medical terminology and insurance policies through continuous learning initiatives, enhancing accuracy in communication with clients.
• Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures.

• Making sure the establish is welcoming and clean
• Greet guests to make them feel welcome
• Assist management team in creating a great work place
• Providing great guest skills
• Ability to work in a fast paced environment.

• Making sure the establish is welcoming and clean
• Greet guests to make them feel welcome
• Assist management team in creating a great work place
• Providing great guest skills
• Ability to work in a fast paced environment.