Karen Creary
New Britain,CT
Summary
Professional Medical Assistant / Administrative Assistant who is passionate about delivering thorough and attentive care to patients. Innate ability to connect with patients and work collaboratively with care teams. Intently staying knowledgeable about Medical Terminology new processes and existing standards and best practices to stay aligned with care teams whether in a small medical office setting or large medical group setting.
Healthcare professional prepared for role supporting patient care and nursing staff. Known for reliability and flexibility in adapting to changing patient needs. Strong focus on teamwork and achieving positive outcomes. Expertise in patient assistance, maintaining hygiene, and supporting patient mobility.
Overview
17
17
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSING AIDE
Brookdale Of Farmington (Full-Time 3rd Shift)
04.2020
- Provide all ADL service for the geriatric patients
- Perform vitals and report changes in patient conditions to nurse
- Perform laundry service
- Safety checks on patient throughout the night
Resident Assistant
Benchmark
Middletown, CT
10.2025 - Current
- Assisted residents with daily living activities, enhancing overall satisfaction and community engagement.
- Facilitated conflict resolution among residents, fostering a harmonious living environment.
- Organized and executed community events, promoting social interaction and resource sharing.
- Provided support during emergencies, ensuring resident safety and well-being.
- Collaborated with healthcare team to develop individualized care plans for residents.
- Maintained cleanliness and organization of resident living areas, promoting a healthy environment.
CERTIFIED MEDICAL ASSISTANCE
Middlesex Hospital, Radiology Scheduling
06.2018 - Current
- New patient registration and exiting patient registration
- Schedules outpatient procedures/appointments accurately
- Registers patients by collecting insurance and demographic information
- Informs and collect any out of pocket costs for services
- Successfully multitasks in a call center environment
- Verify patients insurance via insurance carrier website.
- Adheres to prescribed standards of safety and HIPAA within the healthcare organization
- Adheres to all Core Values, Privacy and Confidentiality
- Placement of an identification wristband on each patient to assure their safety during treatment
- Patient services, patient lookup & demographics
- Insurance verification, collection of copays, past due balance
- Prepare patient paperwork for admittance to the unit
CERTIFIED NURSING AIDE
Apple Rehab (Per-diem)
11.2014 - 01.2019
- Provide care for adult through geriatric patients
- Accompany patients to doctor appointments
- Perform vitals and report changes in patient conditions to nurses
- Assist with therapy on rehab unit
MEDICAL ASSISTANT/RESEARCH COORDINATOR (Aerotek Contractor)
Anthem Blue Cross Blue Shield
12.2017 - 05.2018
- Research work by heavy computer use, juggling across many different software tools
- Collect member medical records and conduct reviews of these records
- Contacting providers for certain measure for medical records
- Research on internal claims systems
- Reviews require data and research within Anthem data system
CUSTOMER CARE ASSOCIATE
Jefferson Radiology (Temporary to Permanent)
10.2013 - 09.2015
- Accurately scheduled appointments for all modalities in a friendly and engaging manner
- Provided immediate and detail oriented customer care to ensure patient satisfaction based on Press Caney guidelines
- Ensured all measures were implemented and collected to meet Meaningful Use attestation.
- Actively participated in planning and implementation of ICD -10 and ensured compliance
- Actively participated to achieve success in the Joint Commission accreditation
PATIENT CARE ASSOCIATE
HARTFORD HOSPITAL
11.2010 - 11.2012
- Provided care for adult through geriatric patients with acute and chronic illnesses
- Performed EKG tests and vitals and reported changes in patient condition to nurses
- Report changes in patient condition to nurses
- Provide emotional support to patients and family members
- Assist during Code Blue procedures
MEDICAL ASSISTING PROGRAM AND EXTERNSHIP
Sanford Brown College/ Dr. Howard Lantner, Neurologists Surgeon
09.2011 - 08.2012
- Acquired basic clinical and administrative knowledge and skills
- Demonstrated strong interpersonal communications and human relations skills
- Familiar with medical practices, law and ethics, communications, records and insurance
- Able to prepare patients, recognize disease and treatment codes, and perform basic laboratory tests and procedures
Payment Analysis/Posting Representative (Temporary)
UNIVERSITY OF CONNECTICUT HEALTH CENTER
01.2009 - 06.2010
- Data entry of payments and adjustments in accordance with cash procedures
- Reviewed insurance payment amounts to determine levels of reimbursements
- Contacted various insurance companies to research and resolve problems in relation to reimbursement
- Processed refunds in timely manner
Education
Medical Assisting -
Sanford Brown College
Farmington, CT08-2012
Medical Insurance Specialist Certificate - undefined
Manchester Community College
Manchester, CT06-2011
Administration Certification - undefined
CENTRAL CONNECTICUT STATE UNIVERSITY
New Britain, CT04-2006
AA Liberal Arts - undefined
CAPITAL COMMUNITY TECHNICAL COLLEGE
Hartford, CT06-2005
Skills
- Medical billing & coding, Authorization verification, Medicaid & Medicare approval, ICD9-CPT coding, medical office management, managing medical records, EMR data entry, bookkeeping, Order Entry Filing, Medicare & Medicaid Authorization approval, Registration, scheduling medical appointments, HIPPA/ JCHAO knowledge, patient education, patient/customer service, Microsoft Office: Word, PowerPoint & Excel, Med-Informatix, Intelepacs, Inteviewer, Ultipro, Magview, 60 wpm, Valant HEDIS software via Anthem BCBS/versend EPIC software via Middlesex Health
Accomplishments
- Achieved excellent recognitions by completing co-pay goals monthly with accuracy and efficiency. Supervisor appreciation on being a great team leader for our department.
Certification
- CNA - Certified Nurse Assistant
- MA- Medical Assistant
- AMBA- Medial Insurance Billing Specialist Training - [Timeframe]
Timeline
Resident Assistant
Benchmark
10.2025 - Current
CERTIFIED NURSING AIDE
Brookdale Of Farmington (Full-Time 3rd Shift)
04.2020
CERTIFIED MEDICAL ASSISTANCE
Middlesex Hospital, Radiology Scheduling
06.2018 - Current
MEDICAL ASSISTANT/RESEARCH COORDINATOR (Aerotek Contractor)
Anthem Blue Cross Blue Shield
12.2017 - 05.2018
CERTIFIED NURSING AIDE
Apple Rehab (Per-diem)
11.2014 - 01.2019
CUSTOMER CARE ASSOCIATE
Jefferson Radiology (Temporary to Permanent)
10.2013 - 09.2015
MEDICAL ASSISTING PROGRAM AND EXTERNSHIP
Sanford Brown College/ Dr. Howard Lantner, Neurologists Surgeon
09.2011 - 08.2012
PATIENT CARE ASSOCIATE
HARTFORD HOSPITAL
11.2010 - 11.2012
Payment Analysis/Posting Representative (Temporary)
UNIVERSITY OF CONNECTICUT HEALTH CENTER
01.2009 - 06.2010
Medical Insurance Specialist Certificate - undefined
Manchester Community College
Administration Certification - undefined
CENTRAL CONNECTICUT STATE UNIVERSITY
AA Liberal Arts - undefined
CAPITAL COMMUNITY TECHNICAL COLLEGE
Medical Assisting -
Sanford Brown College