Miracle Mayo
Mount Vernon,NY
Summary
Compassionate and versatile professional with over a decade of experience in direct care, program administration, and supporting vulnerable populations, including those with cognitive and physical challenges. Skilled in trauma-sensitive care, crisis intervention, and intergenerational program coordination. Proven ability to collaborate with multidisciplinary teams, improve operational efficiency, and deliver person-centered care. Dedicated to promoting health, independence, and emotional well-being within the healthcare and support services sector.
Overview
12
12
years of professional experience
Work History
DIRECT SUPPORT PROFESSIONAL
Andrus Children's Center
09.2024 - Current
- Provide direct supervision and support to troubled youth, fostering a safe and structured environment that helps them navigate emotional challenges and develop self-regulation skills
- Utilize trauma-sensitive care and Therapeutic Crisis Intervention (TCI) techniques to prevent emotional escalation, manage crises, and support youth in learning to regulate their emotions
- Work with a multidisciplinary team, including therapists and social workers, to implement individualized treatment plans, addressing the emotional and behavioral needs of each child
- Maintain accurate documentation of individual progress and behavior in accordance with agency guidelines
PROGRAM ASSISTANT
Greater Mental Health of NY-Mobile Crisis Response Team
03.2022 - Current
- Provide support and guidance to a multidisciplinary team of crisis responders, working alongside leadership staff to enhance team cohesion and performance
- Produced weekly and monthly computerized reports for the Department of Community Mental Health, collecting and organizing data on client engagement to support program evaluation
- Collaborate with team members and directors to address issues, devise solutions, and provide guidance
- Spearhead training sessions for new hires, emphasizing effective documenting techniques and Crisis Response protocols, ensuring seamless integration into the team while fostering a culture of preparedness and professionalism
- Work with community partners, law enforcement, and healthcare providers to coordinate services and ensure a seamless response to crises
SENIOR PROGRAM ASSISTANT
Family Service of Westchester-My Second Home
02.2018 - 05.2021
- Engaged daily with individuals experiencing cognitive impairments, providing compassionate support for daily activities in a safe and stimulating environment
- Coordinated intergenerational activities with the on-site child daycare, fostering meaningful connections between generations
- Developed and implemented activities tailored to promote health, independence, and cognitive engagement for participants
- Supported social workers with administrative tasks and operational goals to ensure smooth program execution
HOSPICE AIDE
Hebrew Hospital Home
06.2012 - 08.2019
- Assisted with daily activities, personal hygiene, and medication management, ensuring the well-being and comfort of clients
- Provided emotional support to patients and their families during critical times
- Monitored and documented patient vital signs and symptoms to ensure accurate medical records
- Delivered compassionate end-of-life care, maintaining dignity and comfort for patients in a hospice setting
Education
AAS Nursing -
Monteifiore School of Nursing
Mount Vernon, NY12-2027
AAS -
CUNY Hostos
Bronx, NY08.2024
AA -
Westchester Community College
Valhalla, NY12.2021
Technicalskills
- Therapeutic Crisis Intervention (TCI)
- SafeTALK
- Narcan Administration
- Systems of Care Crisis Continuum
Additionalskills
- Typing 96 words per minute
- Proficient with project management software
- Excellent time management skills
- Conflict management
- Public speaking
- Data analytics
Administrativeskills
- Auditing
- HIPAA Compliance
- Electronic Filing Systems
- Program Leadership
Timeline
DIRECT SUPPORT PROFESSIONAL
Andrus Children's Center
09.2024 - Current
PROGRAM ASSISTANT
Greater Mental Health of NY-Mobile Crisis Response Team
03.2022 - Current
SENIOR PROGRAM ASSISTANT
Family Service of Westchester-My Second Home
02.2018 - 05.2021
HOSPICE AIDE
Hebrew Hospital Home
06.2012 - 08.2019
AAS Nursing -
Monteifiore School of Nursing
AAS -
CUNY Hostos
AA -
Westchester Community College
Similar Profiles
Sybil BeddingfieldSybil Beddingfield
Youth Counselor at Julia Dyckman Andrus Memorial, Andrus Children CenterYouth Counselor at Julia Dyckman Andrus Memorial, Andrus Children Center
Kelly WaldronKelly Waldron
Certified Nursing Assistant at Andrus On Hudson Nursing And Rehabilitation CenterCertified Nursing Assistant at Andrus On Hudson Nursing And Rehabilitation Center
Harold K. GermanHarold K. German
Front Desk Clinic Supervisor at ANDRUS: Mental Health DivisionFront Desk Clinic Supervisor at ANDRUS: Mental Health Division