Miracle Smith
Houston,Texas
Summary
: Proficient and detail oriented team member offering an outstanding customer service, Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support with a willingness to learn and grow.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Remote Customer Service Rep
Cigna
El Paso, TX
03.2020 - 01.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Certified Nursing Assistant
Alvin Health Care Center
04.2022 - 11.2023
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
- Collaborated with nursing staff to create individualized care plans tailored to each patient''s needs.
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
Nurse Technician
Abundant Staffing Agency
05.2021 - 03.2022
- Assisted nursing staff with essential tasks, ensuring efficient delivery of high-quality care to patients.
- Maintained a clean and safe environment for patients, performing regular room cleanings and adhering to infection control protocols.
- Continuously expanded professional knowledge through participation in continuing education opportunities and staying current on industry best practices.
- Implemented fall prevention strategies, reducing patient injuries and increasing overall safety within the healthcare facility.
- Provided activities of daily living by assisting with serving meals, ambulating, turning and positioning patients.
Problem Solver
Amazon
07.2020 - 02.2021
- Increased customer satisfaction by providing timely and accurate information on products and services.
- Enhanced company reputation by addressing customer concerns and resolving issues promptly.
- Improved problem-solving skills among team members by implementing innovative training sessions and workshops.
- Created a comprehensive problem-solving toolkit for employees, significantly improving issue resolution times.
- Enhanced company efficiency by identifying bottlenecks in processes and proposing effective solutions.
Education
High School Diploma -
Emerson High School
Oklahoma City, OK01.2014
Skills
- Call Management
- Customer Service
- Multi-Task Management
- Inbound and Outbound Calling
- Problem Resolution
- Conflict Mediation
- Quality Assurance
- Training and mentoring
- Complaint resolution
- Call Monitoring
- QA
- Excellent time management skills
Certification
Certified Nurse Aid Certification
Timeline
Certified Nursing Assistant
Alvin Health Care Center
04.2022 - 11.2023
Nurse Technician
Abundant Staffing Agency
05.2021 - 03.2022
Problem Solver
Amazon
07.2020 - 02.2021
Remote Customer Service Rep
Cigna
03.2020 - 01.2024
High School Diploma -
Emerson High School