Miracle Stevens
Customer Service Representative
Plantation,FL
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Customer service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients/members. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
Work History
Medicare Customer Service
Health Insurance Alliance
, Florida
07.2023 - Current
- Reached out to members after completed sales to provide full customer satisfaction and retain members
- Reported issues and recognized development areas to eliminate repeat occurrences.
- Analyzed member behavior and data to identify trends and develop customer retention strategies.
- Managed over 50 customer calls per day
- Utilized knowledge of member experience to create specialized plans for member retention.
- Met customer call guidelines for service levels, handle time and productivity
- Delivered prompt service to prioritize customer needs
Certified Nursing Assistant
One On One Services
04.2023 - Current
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
Member Experience Advisor
Nations Benefits
Plantation, FL
12.2022 - 06.2023
- Answered High Volume calls daily with Provided Script using Clear Professional warm tone of voice & Verified All Members PHI before further assistance
- Place Over the Counte / Healthy Grocery orders and Verified Benefit balance via CRMS system for members 65+
- Activate and reship members benefit card, Update Member Address on file
- Built and maintained relationships with clients to provide ongoing support.
- Gathered, analyzed customer feedback to inform product and service improvements.
- Coordinated work or project dedicated to raise awareness of need, applying strong project, and team leadership to enhance success.
Customer Sales/Service Representative
Global Response LLC
Margate, FL
10.2021 - 01.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Updated customer accounts, addresses and contact information within call management databases in timely manner
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 45 customers each day.
Virtual Customer Service Representative
iQor
Miramar, FL
01.2022 - 06.2022
- Answered live online chats to give quick answers and solve problems faster.
- Troubleshot and resolved online ordering issues and concerns to promote seamless ordering process for customers.
- Followed-up with online price quotes via email and phone to answer questions and close sales.
- Developed and maintained knowledge of evolving products and services to accurately answer questions and make recommendations based on customer needs.
- Responded to website and inbound call inquiries within 1 business days to maintain customer satisfaction and generate positive reviews
Customer Service
Barista, Nordstrom Ebar
Aventura, FL
01.2020 - 08.2020
- Built and maintained productive relationships with employees by working efficiently in teams showing great sportsmanship
- Maintained cleanliness and presentation of stockroom and production floor during downtime by routinely cleaning and restocking inventory
- Complied with cash handling procedures to meet regional cashier variance policy, Operated cash drawer to Process credit card, Debit card and gift certificate payments in electronic computer systems
- Assisted customers with warm and professional attitude by Preparing and serving hot and cold drinks such as coffee, tea, and artisan
Retail Sales Associate
Metropcs
Miami, FL
08.2016 - 12.2019
- Operated point-of-sales (POS) system in cash register for use of Upgrade, BYOD, Port-in customer's Eligibilities account to help drive sales to meet monthly goals
- Managed and oversaw merchandising displays, routinely cleaned work area and managed paperwork in assigned storage cabinets
- Responded to customer inquiries about Cellar phones and plans via in person or via store phone
- Oversaw general operations of MetroPCS for online package and order management
Basic Life Support
American Heart Association
01.2023 - Current
State Certified Nursing Assistant
Rubys Occupation
01.2023 - 01.2025
- Participates in implementation of nursing care plans by performing direct and indirect Patient Care under supervision of licensed nurse
- Assists patients with activities of daily living to include eating and drinking, bathing, shaving, oral care, grooming, and elimination. Changes bed linens as needed.
- Assists patient care team with maintaining clean, well-organized, and safe Patient Care environment.
- Obtains and records initial and ongoing patient information throughout cycle of care, including admissions data, vital signs, height and weight, blood pressure, oxygen saturation, intake and output, calorie counts, and other patient information.
- Supported needs of 3+ residents under long-term care
Education
Certification - Nursing Assistance
Rubys Occupation
Plantation, FL 12.2022 - 05.2023
Associate of Arts - Business Office Administration
Florida Career College
Pembroke Pines, FL 05.2019 - 05.2021
High School Diploma -
West Park Prepatory
Hollywood, FL 05.2001 -
Skills
Empathyundefined
Timeline
Medicare Customer Service
Health Insurance Alliance
07.2023 - Current
Certified Nursing Assistant
One On One Services
04.2023 - Current
Basic Life Support
American Heart Association
01.2023 - Current
State Certified Nursing Assistant
Rubys Occupation
01.2023 - 01.2025
Member Experience Advisor
Nations Benefits
12.2022 - 06.2023
Certification - Nursing Assistance
Rubys Occupation
12.2022 - 05.2023
Virtual Customer Service Representative
iQor
01.2022 - 06.2022
Customer Sales/Service Representative
Global Response LLC
10.2021 - 01.2022
Customer Service
Barista, Nordstrom Ebar
01.2020 - 08.2020
Associate of Arts - Business Office Administration
Florida Career College
05.2019 - 05.2021
Retail Sales Associate
Metropcs
08.2016 - 12.2019
High School Diploma -
West Park Prepatory
05.2001 -
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