Miradi Kusikumala
Charlotte,NC
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
PLS Check Cashing
Charlotte , NC
02.2024 - 05.2024
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges, and technical support.
- Performed administrative tasks such as filing paperwork, updating databases, and generating reports.
Cashier
Compare Foods
Charlotte , NC
11.2021 - 07.2022
- Greeted customers and answered any questions they had about the store's products and services.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Conducted price checks for special orders or discounts as requested by customers.
Education
criminal justice and minor spychology
Central Piedmont Community College
Charlotte, NC08-2025
High School Diploma -
Julius L Chamber
7600 IBM Dr, Charlotte, NC 2826206-2022
Skills
- Account updating
- Consultative Sales
- Report Generation
- Appointment Scheduling
- Data Entry
- Product Knowledge
- Call Management
- Team Development
Accomplishments
- Most spirited award (high school sport team)
Languages
French
Native/ Bilingual
lingala
Native/ Bilingual
Timeline
Customer Service Representative
PLS Check Cashing
02.2024 - 05.2024
Cashier
Compare Foods
11.2021 - 07.2022
criminal justice and minor spychology
Central Piedmont Community College
High School Diploma -
Julius L Chamber
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