Miranda Adkins
Century,FL
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Lingo Communications
Atmore, AL
05.2020 - Current
- Answered inbound calls, chats and emails to facilitate customer service.
- Reviewed account and service histories to identify trends and resolve issues.
- Set up and activated customer accounts.
- Answered customer questions and addressed concerns resulting in reduction in customer complaints.
- Organized client contracts, records, reports and agendas to strengthen traceability.
- Exceeded company productivity standards on consistent basis.
Kitchen Worker
Wind Creek Casino & Hotel
Atmore, AL
10.2018 - 03.2020
- Cleaned utensils, dishes and glasses for customer use.
- Maintained order and cleanliness of work areas to conform with health codes.
- Prepared various local and seasonal specialties for boutique restaurant.
- Unloaded food and supplies from delivery trucks to appropriate storage locations.
- Plated meals in appealing arrangement and placed in designated areas to deliver to patrons.
- Maintained clean and well-organized kitchen areas to promote efficiency.
- Kept dishware, glasses and utensils ready for all customer needs by quickly scraping, washing and restacking items.
Cashier
Smoke Shop Advisor
Atmore, AL
05.2015 - 10.2018
- Operated cash register, collected payments, and provided accurate change.
- Trained new team members in cash register operation, stock procedures and customer services.
- Verified customer age requirement for alcohol or tobacco purchases.
- Helped customers find specific products, answered questions and offered product advice.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
Education
High School Diploma -
Northview
Century, FL05.2012
Skills
- Credit Card Payment Processing
- Data Entry and Maintenance
- software skills, basic computer skills
- Web tool skills
- word processing
- typing
- Customer Service
- Technologically Savvy
- Problem-Solving Abilities
Timeline
Customer Service Representative
Lingo Communications
05.2020 - Current
Kitchen Worker
Wind Creek Casino & Hotel
10.2018 - 03.2020
Cashier
Smoke Shop Advisor
05.2015 - 10.2018
High School Diploma -
Northview