Miranda Allen

Achieved sales goals for the department and the total store by providing expert knowledge and a positive guest experience

Recruited, selected, and managed hourly team members and leaders.

Provided coaching, modeled best practices, and ensured accountability for performance and behavior

Planned daily and weekly workloads, assigned tasks to team members, and oversaw daily operations to ensure accuracy and efficiency

• Support strategies, such as brand credit card goals and KPI attainment to drive store sales and deliver results through a customer centric mindset.
• Recruit, hire and develop highly productive Brand Associate and Expert teams.
• Own assigned area of responsibility.
• Implement action plans to maximize efficiencies and productivity.
• Perform Service Leader duties.
• Ensure consistent execution of standard operating procedures.
• Leverage omni-channel to deliver a friction-less customer experience.
• Ensure all compliance standards are met.

• Effectively hired, trained and scheduled a team of 12 directly reporting character performers. Additionally, team managed 40 retail Ambassadors and 5 Team Leads to service and sales standards as well as policy and attendance compliance.
• Managed 3 story location to a high level of service standards resulting in #1 Mystery shop scores year to date.
• Coached retail sales Ambassadors to evolve selling skills through add-ons, suggestive selling techniques, and KPI attainment. This has resulted in a year over year comp increase against declining traffic results, as well as average transaction and conversion increase.
• Managed labor cost, travel cost, and equipment maintenance cost to directly impact our cost center bottom line.

• Utilized recruiting techniques to source and hire a full staff for a new location during holiday 2015.
• Prioritizes tasks and workload effectively, on a shift-by-shift basis, in a manner that maximizes the client experience and business results.
• Represents the brand standard by engaging the store team in a manner that is transparent, candid, and fair thereby encouraging an environment of growth and development.
• Effectively trained and coached new hired staff to attain KPI brand standards.

• Served as primary partner in executing effective talent selection, training, coaching, motivating and recognizing resulting in a consistent on target headcount.
• Provides feedback for the ASM, Operations and SM regarding quarterly check-ins, individual development plans and annual performance reviews for team.
• Educates team on driving sales through service standards, product knowledge, store presentation, and replenishment thereby driving a 20% year over year comp increase.
• Effected a tangible increase in brand credit card acquisition through training, contest development and constant focus on driving talent to top performance levels.

• Staffed 4 stores during peak season by utilizing online media and local advertising sources.
• Assisted owners with opening, visual merchandising and inventory planning and allocation for a Billabong franchise.
• Streamlined HR/Employee hiring practices utilizing local labor board regulations and federal guidelines.
• Advised owners on process and policies in the areas of daily operation, inventory management, employee practices as well as other key areas, to develop and grow their privately owned business.

• Assisted store manager in driving sales through a focus on customer engagement.
• Staffed store for holiday 2010 season by utilizing Taleo and other hiring and training tools.
• Supervised a team of 30-35 employees with annual sales volume of $6.5 million.