Miranda Ayotte
White Lake,MI
Summary
A motivated customer service focused professional with over 20 years of client facing roles including: sales, exceptional data entry, in person customer care and telephone assistance. Hardworking and self-motivated with an interest in healthcare. Aiming to transition to a position that takes advantage of my skills and background.
Overview
12
12
years of professional experience
Work History
Pharmacy Technician
Medcenter Pharmacy
Clarkston, MI
07.2015 - Current
- Make 80-100 outbound sales calls per day to patients, and counsel on prescription copays and coupons available
- Perform data entry, pull insurance and apply coupons to prescriptions
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Pharmacy Technician
Target Pharmacy
Warren, MI
01.2013 - 04.2016
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
Pharmacy Technician Instructor
Ross Medical Education
Madison Heights, MI
08.2012 - 01.2013
- Enhanced student understanding of pharmacy technician concepts by incorporating real-world examples and case studies.
- Provided guidance and support to students in preparation for the Pharmacy Technician Certification Exam, resulting in increased pass rates.
- Designed engaging instructional materials including presentations, handouts, activities, quizzes, and exams tailored to diverse learning styles.
Education
BACHELOR OF SCIENCE - Health Sciences
Purdue University Global
05.2019
Skills
- Insurance Verification
- Insurance Billing
- Interpreting orders
- Medicare and Medicaid process
- HIPAA
- Aseptic Technique
License
MI Pharmacy Technician License- #5303012720 exp 9/23/2026
Timeline
Pharmacy Technician
Medcenter Pharmacy
07.2015 - Current
Pharmacy Technician
Target Pharmacy
01.2013 - 04.2016
Pharmacy Technician Instructor
Ross Medical Education
08.2012 - 01.2013
BACHELOR OF SCIENCE - Health Sciences
Purdue University Global