Miranda Bailon
Huntsville
Summary
Dedicated case manager with expertise in client advocacy, care coordination, and crisis intervention. Proven ability to develop comprehensive care plans and assist clients in navigating resources effectively.
Overview
7
7
years of professional experience
Work History
Case Manager
Montgomery County Women's Center
Conroe, TX
08.2025 - Current
- Assisted clients in navigating resources and support services effectively.
- Collaborated with multidisciplinary teams to develop comprehensive care plans.
- Conducted assessments to identify client needs and establish goals.
- Maintained accurate case documentation and updated records regularly.
- Facilitated support groups to enhance community engagement and empowerment.
- Coordinated referrals to external agencies for specialized assistance.
- Provided crisis intervention and emotional support to clients in distress.
- Monitored client progress and adjusted interventions as necessary.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Museum Assistant
Sam Houston State University
Huntsville, TX
08.2022 - 08.2025
- Assisted in curating and organizing exhibitions to enhance visitor engagement.
- Provided exceptional customer service to patrons, addressing inquiries and facilitating educational programs.
- Enhanced operational efficiency by implementing streamlined processes for artifact handling and storage.
- Ensured a welcoming atmosphere for visitors by maintaining clean gallery spaces and promptly addressing any concerns or issues that arose during visits.
- Enhanced visitor experience by providing knowledgeable and engaging guided tours of museum exhibits.
- Contributed to successful exhibition openings by coordinating logistics and assisting with exhibit installations.
- Collaborated with curators on research projects related to museum collections for better understanding of context and historical significance.
- Demonstrated flexibility in adapting to various roles within the museum environment when needed, including assisting with guest services, security details, or administrative duties.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
Museum Attendant
City Of Freeport
Freeport, TX
10.2020 - 08.2022
- Provided exceptional customer service to enhance visitor experiences and satisfaction.
- Maintained cleanliness and organization of galleries, ensuring a welcoming environment.
- Assisted in the setup and breakdown of events, supporting operational efficiency.
- Assisted in maintaining a safe and welcoming environment for visitors, ensuring their enjoyment and satisfaction.
- Supported curators in developing captivating exhibit displays, highlighting significant artifacts and historical context.
- Managed gift shop operations, maintaining inventory levels and promoting sales of museum merchandise.
- Ensured preservation of artifacts by carefully handling, cleaning, and storing them according to established protocols.
- Provided exceptional customer service at the admissions desk, processing ticket sales efficiently and warmly greeting guests.
- Greeted customers with smile and provided friendly, knowledgeable service.
- Sold admission, processed payments, and issued tickets.
Daycare Assistant Teacher
Lake Jackson Child Care Center
Lake Jackson, TX
08.2020 - 10.2020
- Assisted lead teacher in developing and implementing age-appropriate lesson plans.
- Supervised children during indoor and outdoor activities, ensuring safety and engagement.
- Fostered positive relationships with parents through regular communication regarding child progress.
- Maintained a clean and organized classroom environment to enhance learning experiences.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Documented and reported behavior issues or accidents to parents, minimizing future problems.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Encouraged curiosity, exploration and problem-solving appropriate to children's development levels.
- Assisted lead teacher in designing curriculum and instructional materials for diverse student needs.
After-School Program Leader
Boys and Girls Club of Brazoria County
Freeport, TX
06.2019 - 07.2020
- Developed engaging educational activities to enhance student learning and social skills.
- Monitored student safety while conducting indoor or outdoor activities.
- Assisted students with homework completion, providing individualized support and guidance as needed.
- Managed behavioral issues and used positive behavior strategies for groups of up to 45 students.
- Scheduled mini-lessons, art projects, and unstructured playtime for school-age children.
- Fostered a positive learning atmosphere by promoting respect, curiosity, cooperation among students.
- Collaborated with school staff to ensure smooth transitions between daytime classes and after-school activities.
Education
Master of Science - Victims Services Management
Sam Houston State University
Huntsville, TX2028
Bachelor of Arts - Victim Studies
Sam Houston State University
Huntsville, TX08-2025
Skills
- Problem-solving
- Time management
- Case documentation
- Documentation and reporting
- Intervention plans
- Referral coordination
- Resource management
- Case needs assessment
- Client advocacy
- Care coordination
- Community resources
- Data entry and analysis
- Crisis intervention
Languages
Spanish
Professional Working
Timeline
Case Manager
Montgomery County Women's Center
08.2025 - Current
Museum Assistant
Sam Houston State University
08.2022 - 08.2025
Museum Attendant
City Of Freeport
10.2020 - 08.2022
Daycare Assistant Teacher
Lake Jackson Child Care Center
08.2020 - 10.2020
After-School Program Leader
Boys and Girls Club of Brazoria County
06.2019 - 07.2020
Master of Science - Victims Services Management
Sam Houston State University
Bachelor of Arts - Victim Studies
Sam Houston State University