Miranda Bearden
Corpus Christi,TX
Summary
Proven leader in service administration and business development, notably with Lithia Motors, Inc. Excelled in enhancing customer satisfaction and expanding client bases, leveraging organizational expertise and decision-making skills. Achieved consistent service delivery improvements and secured high-value accounts, demonstrating exceptional incident management and strategic planning abilities.
Overview
5
5
years of professional experience
Work History
Service Administrator
Group1Automotive
04.2023 - 12.2024
- Managed a high volume of service requests, prioritizing tasks to meet deadlines consistently.
- Enhanced customer satisfaction by promptly addressing service inquiries and providing accurate information.
- Facilitated clear communication between clients and technical teams through concise documentation and effective followups.
- Trained new employees on company procedures and software systems, contributing to their rapid integration into the team.
- Coordinated with multiple departments to ensure timely delivery of services, improving overall effectiveness.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Handled all invoices and all cash,check drops,
Automotive Service Advisor
Lithia Motors, Inc
03.2022 - 02.2023
- Enhanced customer satisfaction by providing personalized automotive service recommendations based on vehicle diagnostics and maintenance history.
- Collaborated with automotive technicians to accurately diagnose vehicle issues and prioritize necessary repairs.
- Facilitated communication between customers, technicians, and other dealership departments to ensure a seamless service experience for all parties involved.
- Continuously updated personal knowledge of industry trends, new technologies, and best practices to provide the most accurate advice to customers.
Business Development Specialist
Lithia Motors, Inc
02.2021 - 03.2022
- Expanded client base by identifying and targeting new business opportunities through market research and analysis.
- Used SalesForce to handle current portfolio and prospective leads.
- Secured high-value accounts through building rapport with key decision-makers, understanding their needs, and presenting customized solutions tailored to their requirements.
- Established long-term partnerships with key stakeholders, fostering trust and collaboration for mutual success.
Assistant Store Manager
Party City
08.2019 - 01.2021
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
Education
Associate of Arts - General Studies
Central Texas College
Killeen, TX04-2016
Skills
- Policy enforcement
- Incident management
- Organizational expertise
- Asset management
- Scheduling appointments
- Complaint handling
- Cash handling
- Decision-making
- Office coordination
Timeline
Service Administrator
Group1Automotive
04.2023 - 12.2024
Automotive Service Advisor
Lithia Motors, Inc
03.2022 - 02.2023
Business Development Specialist
Lithia Motors, Inc
02.2021 - 03.2022
Assistant Store Manager
Party City
08.2019 - 01.2021
Associate of Arts - General Studies
Central Texas College
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