Miranda Blanco
Florence,KY
Summary
Organized, dependable, hardworking and passionate job seeker with strong organizational skills. Detail-oriented team player with the ability to handle multiple projects simultaneously. Expertly assists with office operations and support. Cheerful during each customer service interaction to ensure satisfaction.
Overview
11
11
years of professional experience
Work History
Optometrist Assistant
Opticare Vision Center
01.2021 - Current
- Managed administrative duties with phone reception, appointment scheduling and payment processing.
- Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
- Operated and maintained lensometers, refraction units, auto-refractors, and visual field analyzers for patient testing.
- Filled and dispensed eyeglass prescriptions, fitting frames, lenses and contact lenses for comfort and convenience.
- Maintained inventory levels and accurate records of contact lenses and eyeglass frames.
- Helped patients with selecting and ordering glasses or contact lenses to encourage informed decisions.
- Assisted with insurance questions, eligibility, and prior authorizations of medications and glasses.
- Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
- Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
- Assisted with dilating patients or using eye medications when directed by optometrist.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Liaised with patients and addressed inquiries, appointment requests and billing questions.
Sterile Processing Technician
The Christ Hospital Health Network
05.2018 - 01.2021
- Wrapped trays, instrument packs, and sets.
- Maintained clean and organized sterile processing areas to prevent contamination of instruments and equipment.
- Decontaminated surgical instruments to remove bacteria and other contaminants before sterilization.
- Followed OSHA, FDA and AAMI guidelines related to sterilization in compliance with administrative regulations.
- Operated specialized equipment using steam, gas and chemical methods to sterilize equipment.
- Verified and maintained proper documents and records for sterilization.
- Assessed instruments, equipment, and containers to promote cleanliness and proper functioning.
- Recorded biologicals and test results.
- Inspected sterile package integrity prior to distribution.
- Handled and disposed of sharps, biohazards and other hazardous materials in accordance with established protocols.
- Ordered and restocked supplies for decontamination and surgical areas.
- Collaborated with medical staff to confirm availability of medical equipment for patient care.
- Monitored inventory levels to keep all medical equipment properly stocked.
Receptionist
Target Marketing
02.2014 - 02.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Communicated with clients, and updated client records.
- Responded to inquiries from callers seeking information.
- Corresponded with clients through email, telephone, or postal mail.
- Backup to Accounts Receivable; responsible for logging and tracking time sheets for 50+ employees.
- Answered central telephone system and directed calls accordingly.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Maintained visitor log for entering and leaving facility for security purposes.
- Organized, maintained and updated information in computer databases.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Routed incoming mail and messages to relevant personnel without delay.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Tracked important information in [Software] spreadsheets and ran reports or generated graphs using data.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Associate
Bath And Body Works, Limited Brands
05.2013 - 05.2014
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Answered customer questions about sizing, accessories, and merchandise care.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Used in-store system to locate inventory and place special orders for customers.
Server
Ameritas
06.2012 - 05.2013
- Served food and beverages promptly with focused attention to customer needs.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
- Maintained clean, safe, and well-organized patient environment.
- Provided safe mobility support to help patients move around personal and public spaces.
- Offered companionship and kindness to elderly patients.
- Saw to the dietary needs of individual patients.
Education
High School Diploma -
Lloyd Memorial High School
Erlanger, KY05.2014
Skills
- Office Supplies and Inventory
- Bookkeeping Support
- Paperwork Management
- Active Listening
- Customer Service
Affiliations
- Young Life
Hobbies
- Reading
- Journaling
- Painting
- Puzzles
- Board Games
Timeline
Optometrist Assistant
Opticare Vision Center
01.2021 - Current
Sterile Processing Technician
The Christ Hospital Health Network
05.2018 - 01.2021
Receptionist
Target Marketing
02.2014 - 02.2018
Sales Associate
Bath And Body Works, Limited Brands
05.2013 - 05.2014
Server
Ameritas
06.2012 - 05.2013
High School Diploma -
Lloyd Memorial High School
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