Miranda Cannon
Burbank,CA
Summary
Reliable and highly motivated employee with over 10 years of customer service and management experience in food service and laboratory settings. Skilled in shipping/receiving, staff leadership, and customer relations. Committed to a history of meeting company needs with consistent and organized practices.
Overview
12
12
years of professional experience
Work History
Shipping and Fulfillment Associate
Valerie Confections
Glendale, CA
01.2024 - Current
- Fulfill and package chocolate boxes for retail and online orders with accuracy and attention to detail.
- Prepare food items and merchandise for shipping and in-store display, ensuring presentation meets brand standards.
- Answer phone calls, and assist customers with inquiries related to shipping, product availability, and in-store policies.
- Support front-of-house operations by serving customers, preparing espresso and coffee beverages, and maintaining product displays.
- Maintain a clean, organized, and food-safe work environment in both back-of-house and customer-facing areas.
- Collaborate with team members to ensure smooth daily operations and a positive customer experience.
Shipping and Receiving Technician
Certifed Group
Burbank, CA
10.2021 - 09.2023
- Prepare and ship lab samples with precision to meet client expectations and timelines.
- Organize and distribute samples to appropriate departments, while maintaining detailed records.
- Assign accession numbers for tracking, and ensure proper sample handling for quality assurance.
- Address and resolve client discrepancies, delivering exceptional customer support.
Stability Coordinator
Micro Quality Labs
Burbanl, CA
06.2021 - 10.2021
- Drafted and managed submission forms, protocols, and sample documentation using Microsoft Word.
- Labeled and assigned samples to storage chambers and incubators for testing.
- Maintained thorough records to ensure accuracy in reporting, and compliance.
- Supported team operations by efficiently learning and adapting to new responsibilities.
Assistant Manager
Hook Burger Bistro
Burbank, CA
10.2019 - 04.2021
- Led and motivated a team to provide excellent customer service, and achieve sales targets.
- I conducted interviews, trained new staff, and managed schedules to optimize operations.
- Ensured food quality standards by coordinating with kitchen staff, and handling customer feedback.
- Oversaw financial operations, including cash handling, deposits, and invoice management.
Food Server and Cashier
Hook Burger Bistro
Burbank, CA
02.2015 - 10.2019
- Delivered exceptional service by taking orders, addressing guest needs, and ensuring satisfaction.
- Assisted management with opening duties, including register setup, and inventory preparation.
- Maintained cleanliness and organization in dining areas, creating a welcoming environment.
- Built strong customer relationships through consistent, friendly communication.
Customer Service Representative
Milt N' Edie's Dry Cleaners
Burbank, CA
08.2013 - 01.2015
- Provided personalized assistance to customers, ensuring satisfaction with garment care services.
- Tagged and sorted garments for cleaning, maintaining accurate tracking records.
- Professionally bagged and prepared completed orders for pickup.
- Delivered a welcoming and helpful experience for walk-in customers.
Education
Some College (No Degree) -
Los Angeles City College
Los Angeles, CAHigh School Diploma -
John Burroughs High School
Burbank, CASkills
- Data entry
- Shipping software (ShipStation, ShipRush, UPS, and FedEx)
- Labeling and documentation
- Sample handling
- Customer communication
- Microsoft Office (Word, Excel, Outlook)
- Multitasking
- Attention to detail
- Team collaboration
- Time management
Timeline
Shipping and Fulfillment Associate
Valerie Confections
01.2024 - Current
Shipping and Receiving Technician
Certifed Group
10.2021 - 09.2023
Stability Coordinator
Micro Quality Labs
06.2021 - 10.2021
Assistant Manager
Hook Burger Bistro
10.2019 - 04.2021
Food Server and Cashier
Hook Burger Bistro
02.2015 - 10.2019
Customer Service Representative
Milt N' Edie's Dry Cleaners
08.2013 - 01.2015
Some College (No Degree) -
Los Angeles City College
High School Diploma -
John Burroughs High School
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