Miranda Coppi
Des Moines
Summary
Committed customer service professional excelling in order entry and account management. Adept at multitasking and organization, I work towards enhancing customer satisfaction while maintaining detailed records. I thrive in fast-paced environments, ensuring efficient service and positive interactions.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Evolving Edge Graphics
04.2024 - Current
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Calculated correct order totals, updated accounts, and maintained detailed customer records.
Team Member
Mainstreet Cafe and Bakery
06.2023 - 09.2025
- Worked different stations to provide optimal coverage and meet production goals.
- Used POS system to accurately enter orders and process payments.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
Printing Press Operator
Image 360
04.2023 - 04.2024
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Set up and operated printing press machines.
- Examined job orders to determine quantity, stock specifications, colors and special printing instructions.
- Adjusted press during production runs to maintain specific registration and color densities.
Education
Associate of Arts - Graphic Design
DMACC
Ankeny, IA05-2021
Skills
- Account updating
- Complaint resolution
- Computer proficiency
- Multitasking and organization
- Data entry
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Evolving Edge Graphics
04.2024 - Current
Team Member
Mainstreet Cafe and Bakery
06.2023 - 09.2025
Printing Press Operator
Image 360
04.2023 - 04.2024
Associate of Arts - Graphic Design
DMACC