Miranda DelBagno

• Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
• Answered store and merchandise questions and led customers to wanted items.
• Cleaned shelves, counters and tables to maintain organized store.
• Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.
• Recommended, selected and located merchandise based on customer desires.
• Received and displayed product shipments on store retail shelves upon delivery.
• Maintained up-to-date knowledge of store merchandise and policies.
• Trained new team members in cash register operation, stock procedures, and customer services.
• Developed trusting relationships with customers by making personal connections.
• Developed promotional strategies to increase sales volume.
• Handled customer complaints in a professional manner.
• Worked with fellow sales team members to achieve group targets.
• Greeted customers and provided exceptional customer service.
• Answered incoming telephone calls to provide store, products and services information.
• Approached customers and engaged in conversation through use of effective interpersonal and people skills.
• Identified needs of customers promptly and efficiently.
• Resolved customer complaints in an effective manner while maintaining a high level of customer service.

• Created and executed training systems and side work charts for all FOH staff.

• Provided positive leadership and extensive knowledge on customer service practices and table management.

• Maintained a clean working environment.

• Trained and certified food/alcohol safety manager.

• Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.

• Prepared coffee, cleaned dining areas, opened register and carried out other opening duties
• Cultivated ability to recall customers' names and order preferences
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment
• Maintained supply levels in counter and customer areas to meet typical demands
• Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment
• Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins
• Provided in-depth information to customers on beverage preparation and offered samples of latest brews
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions

• Prepared beverages and filled food orders for customers
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Cleaned outdoor eating area and indoor dining room by wiping tables, placing trash in receptacles and restocking napkin dispensers
• Kept register accurate through correct billing, payment processing and cash management practices
• Checked identification to enforce age requirement for alcoholic beverages
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
• Delivered orders in timely manner and corrected all issues to ensure guest satisfaction

• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Kept register accurate through correct billing, payment processing and cash management practices
• Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
• Prepared beverages and filled food orders for customers
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Monitored guests for intoxication and immediately reported concerns to management
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

• Maintained table settings by removing courses, replacing utensils and refilling beverages promptly and courteously
• Checked identification to enforce age requirement for alcoholic beverages
• Helped customers place orders, explained menu items and suggested appropriate options for food allergy sufferers
• Delivered orders in timely manner and corrected all issues to ensure guest satisfaction
• Enhanced operational efficiency by using slow periods to restock employee and customer supplies, including ice, condiments, utensils, napkins, trays and delivery bags
• Collaborated with kitchen team to support order preparation, manage efficient deliveries and minimize customer service issues by verifying meals
• Kept updated knowledge of menu and chef specials to provide recommendations according to tastes and specific allergies
• Created orders, documented special requirements and discussed needs with kitchen personnel to provide customers with desired food and minimize complaints
• Collected credit card, cash and gift certificate payments from customers and made proper change for cash transactions
• Monitored guests for intoxication and immediately reported concerns to management
• Worked with POS system to place orders, manage bills and handle complimentary items for dissatisfied customers

• Kept work areas clean, organized and safe to promote efficiency and team safety
• Mentored junior team members on protocols and procedures of each station to maximize contributions
• Maintained productive, efficient approach to all tasks
• Learned all required tasks quickly to maximize performance
• Lifted, stacked and transported boxes weighing up to 85 pounds
• Maximized productivity by keeping detailed records of daily progress and identifying and rectifying areas for improvement
• Optimized safety and productivity by regularly cleaning and organizing work zones
• Created appealing displays for routine arrangements and special promotions
• Successfully communicated with all team members to navigate job duties and complete daily tasks
• Contributed to team success by completing jobs quickly and accurately
• Pursued learning opportunities to advance knowledge and take on leadership position
• Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
• Maintained order accuracy and customer satisfaction by double-checking packing labels while packaging products
• Developed strong relationships with coworkers and managers
• Removed debris and trash and swept up metal parts following each shift to keep work areas clean and organized