Miranda Duane
Odessa,FL
Summary
Meticulous customer service professional with over 9 years of experience serving and photographing clients. Skilled with computers, software, and technologies used in everyday offices. Proven record of improving customer service and operational pipelines with measurable results.
Overview
10
10
years of professional experience
Work History
Owner/Photographer
Miranda Duane Photography
06.2020 - Current
- Respond to inquiries about future photo
sessions along with scheduling appointments and building rapport with each client. - Skillfully photograph clients including individuals, couples, and families along with weddings and special events.
- Scout out potential locations that best fit each client's personality and individual needs.
- Provide clients with fully edited photos in a timely and
efficient manner. - Systems Used: Adobe Photoshop, Adobe Lightroom.
Fulfillment/Shipping Manager
Universal Parts
03.2017 - 10.2022
- Oversaw shipping operations and fulfilled 300 orders daily.
- Maintained and neatly organized supply inventories and documents for warehouse staff.
- Resolved computer and software issues through multiple troubleshooting methods.
- Introduced improved shipping and training procedures which led to a 20% increase in daily shipping output.
- Trained new personnel on job duties, company expectations, and safety procedures.
- Worked with the sales team to execute promotional campaigns which drove sales growth each year by 5%.
- Systems used: Netsuite, Dazzle, Microsoft Excel, OzLINK, Adobe Lightroom.
Research Interviewer
Nielsen Company
05.2013 - 03.2017
- Managed over 50 phone interviews with survey participants daily.
- Collected and logged participant demographics and television viewing habits into an internal software database.
- Proactively troubleshooted computer and system errors which improved productivity by 10% every quarter.
- Maintained a quarterly quality monitoring score of 100%.
- Received 2 awards of excellence for superior customer service.
- Adhered to strict company guidelines regarding unbiased survey collection.
- Trained new co-workers on current survey procedures and best practices.
Education
High School Diploma -
Dunedin High School
Dunedin, FL06.2012
Timeline
Owner/Photographer
Miranda Duane Photography
06.2020 - Current
Fulfillment/Shipping Manager
Universal Parts
03.2017 - 10.2022
Research Interviewer
Nielsen Company
05.2013 - 03.2017
High School Diploma -
Dunedin High School