Miranda Espinoza
Glendale,AZ
Summary
Motivational leader and organized problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Proficient with project management, personnel training and production scheduling. Sets example for work ethic, punctuality and quality. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
Work History
Team Lead and Brand Ambassador
Bet Legal SMART PLAY
09.2025 - Current
- Achieved promotion to management role within 4 months of employment.
- Managed team members and conducted regular performance reviews to enhance team development.
- Led lead generation, conducted product presentations, met sign up quotas, and analyzed sports trends to drive engagement.
- Trained new ambassadors on brand guidelines and practices to ensure consistent brand representation.
- Presenting products/services to clients, articulating value propositions, and tailoring solutions to meet specific client needs
Teacher Assistant and Parent Communications
Arrowhead Montessori
Peoria, AZ
11.2023 - 05.2025
- Supervised students during after school period, ensuring their safety at all times.
- Developed crucial, transferable business skills including multitasking, crisis management, patience, and effective communication under pressure.
- Streamlined organizational processes by implementing structured workflows.
Store Operations Manager
Edible Arrangements, Berry Direct
Peoria, AZ
05.2018 - 02.2025
- .Oversaw all aspects of store operations, including sales, customer service, inventory management, and staff supervision
- Trained and mentored staff to enhance service quality and operational efficiency.
- Provided leadership and support to team members, enhancing overall performance.
- Developed employee scheduling and staffing to align with operational demands.
- Resolved customer complaints promptly, fostering a positive customer experience and brand loyalty.
- Strengthened vendor relationships, improving supply chain responsiveness.
- Maintained compliance with company policies, procedures, and safety regulations.
Education
Bachelor's of Arts - Finance
Northern Arizona University
Flagstaff, AZ05-2022
Diploma -
Xavier College Preparatory, Roman Catholic Highschool
Phoenix, AZ05-2018
Skills
- Sales expertise
- Bilingual (English and Spanish)
- Team collaboration
- Aptitude in leadership
- Technical proficiency
- Continuous learning
- Microsoft Office
- Articulate and effective communication
- Critical thinking
- Operations management
- Background in entrepreneurship
- Document analysis
- Emotional intelligence
- Customer service
Timeline
Team Lead and Brand Ambassador
Bet Legal SMART PLAY
09.2025 - Current
Teacher Assistant and Parent Communications
Arrowhead Montessori
11.2023 - 05.2025
Store Operations Manager
Edible Arrangements, Berry Direct
05.2018 - 02.2025
Bachelor's of Arts - Finance
Northern Arizona University
Diploma -
Xavier College Preparatory, Roman Catholic Highschool