Miranda Estrada
Riverside,CA
Summary
Dynamic supervisor with a proven track record at Corner Bakery and Cafe, excelling in staff management and employee motivation. Successfully reduced turnover by fostering a positive work environment and implemented effective training programs. Recognized for enhancing team productivity through efficient workflows and strong communication skills, ensuring exceptional customer service and satisfaction.
Overview
10
10
years of professional experience
Work History
Supervisor
Corner Bakery and Cafe
08.2025 - Current
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Managed diverse team, promoting inclusive work environment that leveraged individual strengths.
- Implemented rewards and recognition program that significantly increased employee engagement and satisfaction.
Supervisor
Casey’s Cupcakes
Riverside, CA
01.2016 - 04.2024
- Implemented efficient workflows, increasing team productivity and setting clear expectations.
- Resolved team conflicts promptly to maintain a harmonious and productive environment.
- Enhanced communication by facilitating regular meetings and promoting open dialogue.
- Oversaw daily operations, ensuring timely task completion and smooth workflow.
- Achieved customer satisfaction through timely responses and effective problem-solving solutions.
- Exercised strong leadership to maintain team efficiency and organize workflows effectively.
Cake Decorator
Sam’s Club
Corona, CA
03.2019 - 06.2021
- Designed specialty cakes for weddings, birthdays, and graduations.
- Assisted customers with selecting suitable cake designs based on their preferences, demonstrating excellent listening skills and attention to detail.
- Handled phone calls regarding inquiries, cancelled orders, and ordering conflicts.
- Consistently met customer expectations through clear communication regarding design specifications and delivery timelines.
Education
Bachelor of Arts - Baking And Pastry
Arts Institute
San Bernardino, CA11.2014
Skills
- Training and mentoring
- Goal oriented
- Staff management
- Customer service
- Attention to detail
- Employee motivation
- Complex Problem-solving
- Decision-making
- Inventory control
- Staff discipline
- Team building
Timeline
Supervisor
Corner Bakery and Cafe
08.2025 - Current
Cake Decorator
Sam’s Club
03.2019 - 06.2021
Supervisor
Casey’s Cupcakes
01.2016 - 04.2024
Bachelor of Arts - Baking And Pastry
Arts Institute