Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Miranda Floyd

Kernersville,NC

Summary

Knowledgeable Store Manager offering over 11 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers. Skilled at coaching and encouraging staff toward company goals by leveraging with an enthusiastic and supportive attitude. Experienced in staffing, training, setting up and opening a new store.

Overview

11
11
years of professional experience

Work History

Store Manager

Sheetz
Kernersville, NC
01.2020 - Current
  • Worked successfully with a diverse group of coworkers to build a fun, productive atmosphere within the store.
  • Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked. Ensured on-hand counts were completed as needed.
  • Prioritize store appearance by completing floor walks to ensure cleanliness, in-stocks, display appearance and signage are all up to company standards.
  • Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
  • Established customer service standards and followed up on expectations.
  • Worked with the assistant manager to develop strategies for priorities and goals of the store. Shared strategies and goals with the team and followed up on performance.
  • Strengthened work flow productivity by hiring, managing and developing top talent and monitored employee performance.

Assistant/Kitchen Manager

Sheetz
Kernersville, NC
03.2015 - 01.2020
  • Initiated inventory control measures to manage and replenish stock, maintain cost levels and meet customer demand.
  • Worked with the store manager to develop strategies for priorities and goals of the store. Shared strategies and goals with the team and followed up on performance.
  • Mediated conflicts between employees and facilitated effective resolutions to disputes.
  • Interviewed, hired and completed the training process for newly hired employees and supervisors.
  • Completed schedules and monitored employee attendance records, timekeeping, and payroll information.
  • Enforced company policies and procedures to strengthen operational standards within the store.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Managed customer service inquiries and complaints in a timely manner.

Supervisor

Sheetz
King, NC
08.2014 - 03.2015
  • Maintained positive working relationship with fellow staff and management.
  • Responded to employee concerns or complaints by coordinating with store manager to solve issues.
  • Complied with company policies, objectives and communication goals.
  • Evaluated needs of the store and delegated tasks to optimize overall production.
  • Responded to customer questions regarding products, prices and availability.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.

Team Member

Sheetz
King, NC
09.2012 - 08.2014
  • Maintained cleanliness and presentation of the sales floor, register, and MTO/SBC areas.
  • Trained and mentored new employees to ensure they were skilled, efficient and knowledgeable team members.
  • Refilled and rotated items on sales floor and MTO to maintain well-stocked inventory.
  • Greeted customers and provided friendly customer service.
  • Maintained current knowledge of store promotions to highlight sales to customers.

Education

High School Diploma -

Forbush High School
East Bend, NC
06-2011

Skills

  • Team Building and Leadership
  • Team Development
  • Store Operations
  • Staffing and Payroll Management
  • Policies and Procedures
  • Work Planning and Prioritization
  • Customer Service Management
  • Store Merchandising
  • Retail Inventory Management
  • Talent Recruitment
  • Multitasking and Organization
  • Problem-Solving

Accomplishments

  • 2022 finalist for the Big Joe Kickin' It Award for Culture

Timeline

Store Manager

Sheetz
01.2020 - Current

Assistant/Kitchen Manager

Sheetz
03.2015 - 01.2020

Supervisor

Sheetz
08.2014 - 03.2015

Team Member

Sheetz
09.2012 - 08.2014

High School Diploma -

Forbush High School

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Miranda Floyd