Summary
Overview
Work History
Education
Skills
Timeline
CustomerServiceRepresentative
Miranda Garcia

Miranda Garcia

La Palma,CA

Summary

I am a driven professional with experience within the medical field, as well as in a health and wellness setting. I possess years of experience of providing clients with thorough and friendly customer service, and I work well independently as well as within a group setting. I am seeking a position in which I am able to utilize my past work experience and grow within the company.

Overview

15
15
years of professional experience

Work History

Cashier

Disneyland Resort
11.2021 - 12.2022
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Worked with floor team and managers to meet wide range of customer needs.

REPRESENTATIVE / ADMIN

CHILD CARE
10.2018 - 10.2020
  • Client verification via Data Track Software
  • Promote healthy living lifestyle
  • Maintain a clean and safe environment for children within the care area
  • Answering phones
  • Maintaining positive client relationships

MEDICAL ASSISTANT

FAMILY MEDICINE CLINIC OF FEDERAL WAY
02.2017 - 06.2017
  • Perform diagnostic and laboratory tests
  • Maintain confidential client records
  • Acquired and processed insurance authorizations
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
  • Measured patient pulse oximetry.

ASSISTANT MANAGER

WINGCO
01.2008 - 01.2017
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Created employee schedules to align coverage with forecasted demands.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.

Education

Medical Assistant Certification (2016 -

Charter College
Federal Way, WA

AAS - Allied health

Charter College
Vancouver, WA
2018

Skills

  • Microsoft Office
  • Detail oriented
  • Excellent communication skills
  • Complex Problem-Solving
  • Patient Charting
  • Data Entry
  • Claims Processing
  • Medical Records
  • Microsoft Office Suite
  • Customer Care

Timeline

Cashier

Disneyland Resort
11.2021 - 12.2022

REPRESENTATIVE / ADMIN

CHILD CARE
10.2018 - 10.2020

MEDICAL ASSISTANT

FAMILY MEDICINE CLINIC OF FEDERAL WAY
02.2017 - 06.2017

ASSISTANT MANAGER

WINGCO
01.2008 - 01.2017

Medical Assistant Certification (2016 -

Charter College

AAS - Allied health

Charter College

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Miranda Garcia