Miranda Gonzales
Lakeland
Summary
Dynamic Dispatcher with proven expertise at S.E.I.D.S, excelling in customer service and logistical planning. Recognized for enhancing data tracking and fostering teamwork, while effectively managing high-stress situations. Skilled in QuickBooks and conflict resolution, ensuring timely delivery and exceptional support during emergencies. Committed to maintaining professional relationships and operational excellence.
Overview
10
10
years of professional experience
Work History
Dispatcher
S.E.I.D.S
03.2015 - 11.2024
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
Education
Arthur Hill High School
Saginaw MISkills
- Customer service
- Scheduling coordination
- Prioritization
- Route planning
- Strong problem solver
- Attention to detail
- Written communication
- Documentation and recordkeeping
- Professional and mature
- QuickBooks expert
- Excellent communication
- Logistical planning
- Teamwork and collaboration
- Multitasking
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Dispatcher
S.E.I.D.S
03.2015 - 11.2024
Arthur Hill High School