Miranda Gonzalez
Fort Campbell,KY
Summary
Accomplished Remote Customer Service Representative with a proven track record at Calendars.com, enhancing customer loyalty through exceptional complaint resolution and empathy. Skilled in critical thinking and call center operations, I consistently resolved high-stress situations, boosting customer satisfaction and repeat business. Expert in money handling and maintaining professionalism under pressure, I significantly contributed to operational improvements and customer service excellence. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
3
3
years of professional experience
Work History
Remote Customer Service Representative
Calendars.com
09.2020 - 12.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Assistant Manager
Lumber Liquidators
06.2019 - 10.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Increased sales through effective merchandising strategies and targeted promotions.
Teller
Chase Bank
10.2018 - 06.2019
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Teller
BBVA
01.2018 - 05.2018
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Balanced and regularly maintained ATM
Education
Diploma -
Bob Jones High School
Madison, AL07.2016
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Call center experience
- Money handling abilities
- Complaint Handling
- Complaint resolution
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
Additional Information
I’ve spent the last 4 years as a stay at home mom and understand the major gap in my resume is daunting, but I assure you I’m dedicated to getting back into the workforce.
Timeline
Remote Customer Service Representative
Calendars.com
09.2020 - 12.2020
Assistant Manager
Lumber Liquidators
06.2019 - 10.2019
Teller
Chase Bank
10.2018 - 06.2019
Teller
BBVA
01.2018 - 05.2018
Diploma -
Bob Jones High School