Miranda Gordon
Chicago Heights,IL
Summary
I am forward-thinking banker successful at building strong and lasting customer relationships by assessing client needs and addressing financial concerns. Professionally supported clients with advise and recommendations. I am also organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Retail Personal Banker
First Midwest Financial
Hammond, IN
06.2020 - Current
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications and signing up for new services.
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Networked to increase client base and encourage existing clients to expand financial portfolios.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
Personal Banker
BMO Harris Bank
Homer Glen, IL
08.2018 - 06.2020
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Processed customer requests for statements, ordering additional checks and updating customer personal information in database.
- Approached prospective clients through cold calling and emails to meet sales targets.
- Helps clients manage their money in order to balance their rates of risk and returns.
Personal Banker
JPMorgan Chase
Chicago, IL
05.2015 - 07.2018
- Aid customers in opening, managing, and optimizing their bank accounts and other products
- Pursue leads and potential customers to expand services and products offered.
- Provide advisory services for clients regarding available financial services.
- Refer clients to financial specialist in the event of specialized needs.
- Resolve issues regarding customer accounts.
- Perform other administrative duties, such as data entry into in-house software.
Store Manager
Radio Shack Corporation
Blue Island, IL
10.2010 - 10.2014
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
Education
No Degree - Paralegal
South Suburban College of Cook County
South Holland, ILHigh School Diploma -
DuSable High School
Chicago IL 06.2000
Skills
- Customer Inquiries
- Customer Service
- Verbal and Written Communication
- Cross-Selling and Upselling
Timeline
Retail Personal Banker
First Midwest Financial
06.2020 - Current
Personal Banker
BMO Harris Bank
08.2018 - 06.2020
Personal Banker
JPMorgan Chase
05.2015 - 07.2018
Store Manager
Radio Shack Corporation
10.2010 - 10.2014
No Degree - Paralegal
South Suburban College of Cook County
High School Diploma -
DuSable High School
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