TONYA EAKINS
Kalamazoo,MI
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure a full time position. Ready to help team achieve company goals.
Overview
13
13
years of professional experience
Work History
Retail Personal Banker
Comerica Bank
10.2019 - Current
- Worked closely with management to strategize sales techniques to increase branch production and customer service.
- Cross-sold bank products and services to meet customer needs and provide options.
- Promoted financial products by maintaining excellent service offering knowledge.
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Customer Service Representative
Comerica Bank
11.2010 - 04.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Processed customer service orders promptly to increase customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma -
Parchment High School
Kalamazoo, MI06.1995
Skills
- Active Listening
- Securities Advisement
- Teller Auditing
- Cash Vault Auditing
- Revenue Generation
- Open New Accounts
- Customer Transactions
- Business Development
- Customer Support
- Prospect Leads
Timeline
Retail Personal Banker
Comerica Bank
10.2019 - Current
Customer Service Representative
Comerica Bank
11.2010 - 04.2018
High School Diploma -
Parchment High School