Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Head

Old Lyme,CT

Summary

Accomplished manager well-versed in assessing risk, developing solutions and implementing positive changes to achieve sustainability and growth in challenging market conditions. Adept at building and strengthening business and customer relationships.

Overview

12
12
years of professional experience

Work History

Event Manager

Le Petite Fete, LLC
09.2022 - Current
  • Coordinated schedules and timelines for events.
  • Coordinated with participating vendors during event planning.
  • Performed event coordination for larger parties and gatherings.
  • Corresponded with clients to answer questions and resolve issues.
  • Established working relationships with clients by organizing various events.
  • Conferred with event staff at event site to coordinate details.
  • Brainstormed and implemented creative event concepts and themes.
  • Managed administrative logistics of events planning, event booking, and event promotions.
  • Coordinated florists, photographers, and musicians for events.
  • Created and maintained event expenditures, budgets and timelines in job-related software.
  • Reviewed event bills to confirm accuracy and approve payment.
  • Designed and implemented efforts to publicize events and promote sponsorships.
  • Consulted with customers to determine objectives and requirements for events.
  • Evaluated and selected service providers and vendors according to customer requirements.
  • Developed post-event reports to determine effectiveness of each event.
  • Inspected event facilities to confirm conformance to customer requirements.
  • Attended conferences and events to stay up-to-date with industry trends and planning standards.
  • Utilized internal databases to prepare and distribute guest lists, electronic invitations and registration processes.
  • Arranged availability of audio-visual equipment, transportation and displays for various types of events.
  • Hired, trained and supervised volunteers and support staff required for events.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Utilized social media to promote events and increase attendance.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Produced concept plans for high-profile corporate meetings and events.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Negotiated with vendors to achieve most favorable terms.
  • Searched and negotiated suitable venues per setup requirements and budget constraints.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Worked closely with couples to meet wedding goals, maintain deadlines and resolve complaints or service issues.
  • Prepared invitations to send out to guest lists.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Negotiated contracts with venues, vendors and suppliers to obtain best rates and services.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Implemented protocols and procedures to effectively manage planning process.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Developed and distributed event surveys to gather feedback and assess event success.

CEO and President

Blue Eyed Enterprise Event Management And Catering
06.2022 - Current
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Established foundational processes for business operations.
  • Built productive relationships with industry partners and competitors to support strategic business objectives.
  • Identified new revenue generation opportunities to maximize bottom-line profitability.
  • Updated business processes, products and team makeups to generate more business opportunities and cater to audience needs.
  • Made large-scale financial decisions and supervised company spending to reduce material losses and maximize profits.
  • Analyzed and tracked business metrics and made appropriate adjustments to meet supply and demand needs.
  • Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
  • Negotiated with suppliers and delivery workers and ordered materials according to forecasted customer demand.
  • Coached and guided senior managers to improve employee job satisfaction and achieve higher performance levels.
  • Developed key operational initiatives to drive and maintain substantial business growth.
  • Implemented strong hiring and training techniques to promote team cohesiveness and streamline overall workflow.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Represented organization at industry conferences and events.
  • Managed financial, operational and human resources to optimize business performance.
  • Monitored key business risks and established risk management procedures.
  • Devised and presented business plans and forecasts to board of directors.
  • Communicated business performance, forecasts and strategies to investors and shareholders.
  • Engaged positively with staff and leadership colleagues, soliciting and encouraging feedback and collaborative spirit.
  • Addressed employee and managerial concerns and implemented corrective actions to promote compliance.
  • Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
  • Procured and coordinated new resources to achieve sales targets within optimal timeframes.
  • Directed market expansions to propel business forward, meet changing customer needs.
  • Negotiated terms of business acquisitions to increase business base and solidify market presence.
  • Cultivated forward-thinking, inclusive and performance-driven company culture to lead industry innovations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.
  • Initiated strategy to drive company growth and increase market share and profitability.
  • Formulated and executed strategic initiatives to improve product offerings.
  • Developed innovative sales and marketing strategies to facilitate business expansion.
  • Cultivated company-wide culture of innovation and collaboration.
  • Oversaw business-wide changes to modernize procedures and organization.
  • Analyzed industry trends and tracked competitor activities to inform decision making.
  • Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
  • Created succession plans to provide continuity of operations during leadership transitions.
  • Maintained P&L and shouldered corporate fiscal responsibility.
  • Oversaw divisional marketing, advertising and new product development.
  • Shaped solutions and approaches by leveraging trends in customer marketplaces and industries.
  • Founded performance- and merit-based evaluation system to assess staff performance.
  • Directed technological improvements, reducing waste and business bottlenecks.

International J1 Liaison

Red River Brewing Company And Distillery
02.2021 - 06.2022
  • Researched and interviewed potential J1 candidates through various international employment programs.
  • Arranged transportation from country of residence.
  • Arranged transportation from airport to place of employment.
  • Worked with Senior Leadership to create J1 employee contract as well as housing contract.
  • Arranged housing for duration of contract
  • Coordinated with Homeland Security and Social Security Administration for legal employment while in United States.
  • Helped students develop organizational, time management and study skills.
  • Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
  • Delivered supportive and knowledgeable counseling to students with academic or personal concerns.
  • Empowered students through counseling and skill-building exercises.
  • Advocated for students to access available resources.
  • Provided resources to support students in achieving career goals.
  • Assisted students in exploring and selecting career paths.
  • Advised students on educational, career and social opportunities.
  • Monitored student progress to drive successful academic outcomes.
  • Developed and implemented student guidance plans to foster academic success.
  • Encouraged students to explore age-appropriate and career-related opportunities.
  • Planned and promoted career planning presentations, work experience programs and career workshops.
  • Taught classes and presented self-help or information sessions on subjects related to education and career planning.
  • Educated students on college admissions process and scholarship requirements.
  • Used standardized assessments to evaluate abilities, interests and characteristics of different students.
  • Oversaw career and job fairs to connect students with area schools and employers.

Bar and Event Manager

Red River Brewing Company And Distillery
11.2019 - 06.2022
  • Managed administrative logistics of events planning, event booking, and event promotions for the second busiest restaurant in the state of New Mexico.
  • Leading a bar and restaurant staff of closed to 100 employees by example, pitching in to help with drink mixing or table service where necessary
  • Ensuring that the front-of-house is fully staffed, particularly during peak times
  • Meeting sales and profitability targets
  • Creating a welcoming environment for customers
  • Ensuring consistent, high quality beverages are served to customers
  • Dealing with customer feedback and providing adequate solutions to customer complaints
  • Creating a positive work environment for staff and encouraging their career development
  • Monitoring inventory of beverages to ensure adequate stock
  • Overseeing the cleanliness of staff and the physical bar area and paying attention to possible health hazards and regulation violations
  • Coordinated with kitchen or catering staff on delivery, timing and service style of food.
  • Liaised with clients to determine exact event requirements.
  • Oversaw preparation and management of event budgets to deliver at or below projected costs.
  • Generated ideas to enhance and expand current event offerings.
  • Coordinated with sales and marketing teams to publicize and promote events.
  • Nurtured and built relationships with vendors, venues and industry contacts to obtain best pricing and services for events.
  • Produced detailed proposals for events to document timelines, suppliers and budgets.
  • Coordinated florists, photographers, and musicians for events.
  • Utilized job-related software to create standard guidelines, calendars and budgets for each event.
  • Developed and implemented successful marketing plans to generate event revenue.
  • Maintained and built comprehensive database of industry contacts, vendors and venues.
  • Assembled creative and innovative event attractions based on internal capabilities.
  • Fulfilled contractual obligations for rehearsal and day of event coordination.
  • Delivered prompt payment for event vendors, venues, staff and transportation providers.
  • Prepared invitations to send out to guest lists.
  • Trained and supervised event staff to complete tasks on time.
  • Developed creative themes for events and created related activities to engage attendees.
  • Evaluated existing plans, processes and events planning services to identify opportunities for improvement.
  • Developed detailed event reports, documenting all aspects of each event.
  • Supported senior leadership by developing status reports on activities related to planning, scheduling, cancellation, inquiries, resourcing, risk mitigation, and proposal development for various events.
  • Oversaw event registration process by collecting and tracking attendee information.
  • Created detailed timelines and budgets for events to meet all deadlines.
  • Monitored and controlled event expenditures to meet budgets.
  • Implemented contingency plans to address last-minute changes or unforeseen events.
  • Implemented protocols and procedures to effectively manage planning process.
  • Utilized social media to promote events and increase attendance.
  • Analyzed event costs to identify areas of improvement and cost savings.
  • Produced concept plans for high-profile corporate meetings and events.
  • Coordinated travel and accommodations for event attendees.
  • Coordinated transportation and parking arrangements for guests and vendors.
  • Researched and identified new vendors and suppliers to obtain competitive pricing.
  • Developed and distributed event surveys to gather feedback and assess event success.

Assistant Food and Beverage Director

Angel Fire Resort
09.2017 - 10.2021
  • Planned operations to effectively cover needs while controlling costs and maximizing service.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
  • Maintained sound financial footing by overseeing department profit, loss and budgeting.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
  • Worked with qualified chef to diversify menu with new offerings.
  • Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
  • Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
  • Motivated staff to perform at peak efficiency and quality.
  • Managed staff schedules and maintained adequate coverage for all shifts.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.
  • Implemented effective inventory control systems to reduce food spoilage and waste.
  • Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
  • Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
  • Purchased food and cultivated strong vendor relationships.
  • Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
  • Developed unique events and special promotions to drive sales.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Analyzed sales data to identify trends and adjust purchasing decisions accordingly.
  • Enhanced financial controls to minimize theft and loss risks, continuously maintaining accurate accounts and cash drawers.
  • Coordinated with catering staff to deliver food services for special events and functions.

District Executive

Boy Scouts Of America, Miami Valley Council
05.2015 - 08.2017
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
  • Established team priorities, maintained schedules and monitored performance.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Identified and communicated customer needs to supply chain capacity and quality teams.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Developed detailed plans based on broad guidance and direction.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Launched quality assurance practices for each phase of development
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Managed senior-level personnel working in marketing and sales capacities.

Tour Operations Manager

Broke Street Records With Word Music
03.2012 - 01.2015
  • Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
  • Oversaw marketing, PR and location-specific promotions.
  • Anticipated problems with meeting tour deadlines and developed alternative plans.
  • Coordinated accommodations for crew and tour transportation between destinations.
  • Controlled overhead costs and logistical expenses to meet tour budget goals.
  • Supplemented traveling tour crew with locally-hired workers.
  • Located vendors for necessary supplies and equipment and organized on-time deliveries.
  • Managed timekeeping and payroll delivery for 125 tour workers.
  • Partnered with marketing team, construction workers and drivers to coordinate logistics.
  • Hired support workers, stagehands and tour talent.
  • Built personal relationships with guests to promote positive experiences.
  • Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
  • Provided information on various sites throughout area, relaying little-known stories to provide interest.
  • Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
  • Worked closely with management staff to create new and lucrative tours.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Strengthened communication skills through regular interactions with others.
  • Organized and detail-oriented with a strong work ethic.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Paid attention to detail while completing assignments.
  • Worked flexible hours across night, weekend and holiday shifts.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Participated in team projects, demonstrating an ability to work collaboratively and effectively.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

BBA -

University of Notre Dame
Notre Dame, IN

MBA - Accounting And Finance

Melbourne Business School
Melbourne, VIC, Australia

Skills

  • Market Access and Expansion
  • Public Relations Understanding
  • Operational Oversight
  • Market Trend Expertise
  • Conflict Alleviation
  • Business Development
  • Policy Development and Optimization
  • Financial Management
  • Strategic Partnership
  • Market Research
  • Business Administration
  • Account Management
  • Strategic Direction
  • Business Consulting
  • Organizational Leadership
  • Market Strategy
  • Sales and Marketing
  • Product Development and Expansion
  • Relationship Management
  • Market Understanding
  • Productivity Performance
  • Risk and Mitigation Analysis
  • Operating Budget

Timeline

Event Manager

Le Petite Fete, LLC
09.2022 - Current

CEO and President

Blue Eyed Enterprise Event Management And Catering
06.2022 - Current

International J1 Liaison

Red River Brewing Company And Distillery
02.2021 - 06.2022

Bar and Event Manager

Red River Brewing Company And Distillery
11.2019 - 06.2022

Assistant Food and Beverage Director

Angel Fire Resort
09.2017 - 10.2021

District Executive

Boy Scouts Of America, Miami Valley Council
05.2015 - 08.2017

Tour Operations Manager

Broke Street Records With Word Music
03.2012 - 01.2015

BBA -

University of Notre Dame

MBA - Accounting And Finance

Melbourne Business School

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Miranda Head