Detail-oriented Senior Field Service Engineer known for exceptional troubleshooting skills and proactive maintenance strategies. Committed to leveraging technical expertise to enhance operational efficiency and support diverse client needs.
Overview
8
8
years of professional experience
Work History
Senior Field Service Engineer
Hyosung
Chicago, Illinois
09.2018 - Current
Installed and maintained ATM systems across various client locations.
Diagnosed technical issues and executed repairs on equipment.
Provided technical support for hardware and software troubleshooting, maintenance, and repairs of equipment in the field.
Installed and performed preventive maintenance on a variety of systems including hardware, software, and networking components.
Collaborated with clients to assess service needs and implement tailored solutions.
Received service tickets and reported findings accurately through company MoniAssist application.
Provided training and technical support to junior field service engineers for skill enhancement.
Oversaw two work teams, prioritizing and delegating tasks to ensure efficient daily operations.
Developed employee schedules and optimized project deployment processes for improved service delivery.
Utilized scheduling software to update weekly schedules and organize service area coverage.
Coordinated with IT department for new hire setup and access to company phone, email, work application accounts.
Received, checked-in and stocked area hub inventory, maintained hub inventory levels with regular cycle counts, and managed orderliness and cleanliness of storage units.