Summary
Overview
Work History
Education
Skills
Timeline
Generic

Miranda Ho

Chicago,IL

Summary

Detail-oriented Senior Field Service Engineer known for exceptional troubleshooting skills and proactive maintenance strategies. Committed to leveraging technical expertise to enhance operational efficiency and support diverse client needs.

Overview

8
8
years of professional experience

Work History

Senior Field Service Engineer

Hyosung
Chicago, Illinois
09.2018 - Current
  • Installed and maintained ATM systems across various client locations.
  • Diagnosed technical issues and executed repairs on equipment.
  • Provided technical support for hardware and software troubleshooting, maintenance, and repairs of equipment in the field.
  • Installed and performed preventive maintenance on a variety of systems including hardware, software, and networking components.
  • Collaborated with clients to assess service needs and implement tailored solutions.
  • Received service tickets and reported findings accurately through company MoniAssist application.
  • Provided training and technical support to junior field service engineers for skill enhancement.
  • Oversaw two work teams, prioritizing and delegating tasks to ensure efficient daily operations.
  • Developed employee schedules and optimized project deployment processes for improved service delivery.
  • Utilized scheduling software to update weekly schedules and organize service area coverage.
  • Coordinated with IT department for new hire setup and access to company phone, email, work application accounts.
  • Received, checked-in and stocked area hub inventory, maintained hub inventory levels with regular cycle counts, and managed orderliness and cleanliness of storage units.

Education

Bachelor of Arts - Global Studies

University of Illinois At Urbana-Champaign
Champaign, IL
06-2013

Skills

  • ATM installation
  • Technical troubleshooting
  • Preventive maintenance
  • Hardware repairs
  • Software support
  • Remote support
  • Customer relationship management
  • Project management

Timeline

Senior Field Service Engineer

Hyosung
09.2018 - Current

Bachelor of Arts - Global Studies

University of Illinois At Urbana-Champaign
Miranda Ho