Miranda Hover

• Led risk assessments to identify control gaps in processes, mitigating potential financial, reputational, and operational risks, ensuring alignment with Firmwide policies and standards.
• Developed and implemented action plans to address control weaknesses, leading cross-functional teams to execute corrective measures and improve control environment.
• Managed end-to-end project delivery for risk mitigation initiatives, from scoping issues ot tracking progress, ensuring timely resolution of control deficiencies.
• Collaborated with internal audit and compliance teams to ensure consistent adherence to risk management frameworks and regulatory requirements.

• Monitored Home Lending real estate agent strategy roadmap by organizing workstreams, owners, key deliverables, target dates, and cross functional collaboration and decision making required.
• Collaborated with Marketing Strategy partners to integrate real estate agent strategy into overall Home Lending marketing roadmap by clearly positioning objectives, available technology, alignment with vendor partnerships, and facilitating key strategy discussions.
• Worked directly with Marketing Campaign Managers to influence creative design, messaging, positioning, and tactic performance
• Established relationships with key cross-functional stakeholders and clients to ensure effective communication and execution of sales strategies including concise and effective presentation and source data.
• Vendor Management - Managed timelines, Chase communication for vendor releases, and communication between Chase and vendor; facilitate strategy meetings; manage updates internally for all vendor performance and reporting.

• Managed key business initiative implementation by: engaging key stakeholders and facilitating stakeholder communication, developing comprehensive workstreams and defined timelines, managing risk to target dates and overall impact to timeline, adjusting to moving targets as needed and change in direction based on newly identified data or insights.
• Hosted biweekly stakeholder calls with executive management to review book of work, providing updates on project status and facilitating Responsible for hosting bi-weekly stakeholder call to review book of work with executive management and facilitate alignment across channels
• Established and directed successful business initiatives focused on Home Lending Originations Sales including - Business Strategy, Technology, Compliance, Operational focused initiatives, product launches.

• Managed compliance and audit related issues raised through the Issue Management process.
• Defined resolution for identified issues and engaged stakeholders to develop, execute and complete project plan within required timeframes including analyzing and addressing project issues and risks.
• Monitored and reported project progress to executive management.

Managed a team of RCSA Control Managers and oversaw controls assessments including: business risk analysis, annual testing, issue management, action plan analysis and sustainability testing to create a secure controls environment.