Miranda Humphrey
Henderson,NV
Summary
Analytical professional with a background in the insurance industry, specializing in auto damage assessment. Known for completing evaluations and reports promptly, ensuring high productivity levels. Skilled in damage analysis, cost estimating, and negotiation strategies. Excel using critical thinking, effective communication, and problem-solving skills to navigate complex claims and deliver accurate appraisals.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Auto Claims Adjuster
Kemper Insurance
Henderson, NV
09.2024 - Current
- Managed multiple cases simultaneously while meeting established deadlines.
- Maintained up-to-date knowledge of relevant legal statutes governing automobile insurance claims.
- Negotiated settlements with claimants when appropriate.
- Managed heavy workload of ongoing cases thanks to strong organizational, time management, and collaboration skills.
- Conducted inspections on damaged vehicles and generated accurate estimated costs for repair work.
- Reviewed previous claims for possible fraud or misrepresentation of facts.
- Interpreted policy language to apply appropriate coverages and exclusions in claim decisions.
- Reviewed and interpreted police reports and witness statements to establish facts of claims.
- Investigated and analyzed auto insurance claims to determine validity, accuracy, and coverage.
- Interviewed claimants, witnesses, police officers, medical professionals and other parties involved in the claim.
- Resolved repair cost inquiries, consulting with various appraisers for second opinions to resolve disagreements.
- Provided exceptional customer service, addressing concerns and questions promptly.
Insurance Agent
01.2022 - Current
- Developed and implemented comprehensive insurance plans for clients according to their individual needs.
- Provided customers with information regarding plan features, pricing, and availability.
- Educated customers on the importance of maintaining adequate insurance coverage.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Ensured compliance with applicable laws, regulations, and company policies while selling insurance products.
- Process a minimum of 31 cases per day
- 60% upsell rate.
Warehouse Associate
Amazon Sorting Center
10.2021 - 01.2022
- Ensured compliance with established safety procedures when operating machinery or performing physical tasks within the warehouse environment.
- Promoted as lead employee to ensure lines and assembly were meeting deadlines.
- Received and processed incoming shipments, verifying accuracy of items against purchase orders.
- Maintained accurate inventory records through manual and computerized systems.
Client Relations Representative
- I am a qualified and professional client relations representative with nine years of customer service experience in admissions, financial, and insurance industry
- My background has allowed me to build strong creative and analytical skills
- Team player with an eye for detail.
Education
Bachelor Degree of Marketing & Minor in MIS -
Temple University
01.2018
Skills
- Analytical Skills
- Active Listening Skills
- Problem Solving/Conflict resolution
- Detail Oriented
- Client Relations
- Policy Knowledge
- Insurance sales strategy
References
References available upon request.
Personal Information
Title: Client Relations Representative
Certification
- Property and Casualty insurance License in Nevada
Timeline
Auto Claims Adjuster
Kemper Insurance
09.2024 - Current
Insurance Agent
01.2022 - Current
Warehouse Associate
Amazon Sorting Center
10.2021 - 01.2022
Client Relations Representative
Bachelor Degree of Marketing & Minor in MIS -
Temple University