ALEXANDER DELACRUZ
CSAA - AAA
Tempe,AZ
1
Certification
8
years of professional experience
Analytical and detail-oriented Auto Claims Adjuster with experience investigating, evaluating, and resolving automobile insurance claims while delivering exceptional customer service. Skilled in reviewing policy coverage, determining liability, negotiating settlements, and managing claims from initial report through final resolution. Strong ability to analyze complex information, communicate effectively with policyholders, repair facilities, attorneys, and vendors, and maintain compliance.
Work History
Auto Claims Adjuster
2 Years 11 Months- Investigated and managed automobile insurance claims from first notice of loss through final resolution.
- Reviewed policy coverage, determined liability, and evaluated damages in accordance with company guidelines and state regulations.
- Conducted recorded statements and gathered evidence from policyholders, claimants, witnesses, law enforcement reports, and repair facilities.
- Negotiated fair and timely settlements with customers, claimants, repair shops, and other insurance carriers.
- Coordinated vehicle inspections, appraisals, rental vehicles, and repair processes to ensure efficient claim handling.
- Maintained regular communication with policyholders to provide claim updates, explain coverage decisions, and address questions throughout the claims process.
- Identified potential fraud indicators and referred suspicious claims for further investigation when appropriate.
- Managed a high-volume caseload while consistently meeting productivity, quality, customer satisfaction, and regulatory compliance standards.
- Documented claim activity thoroughly and accurately within the claims management system to maintain complete and compliant claim files.
Business Retention Representative
4 Years 7 Months- Retained business customers by identifying concerns, resolving service issues, and recommending tailored solutions to meet their needs.
- Built strong customer relationships through active listening, consultative selling, and personalized account support.
- Negotiated pricing, promotions, and service agreements to improve customer retention while meeting company objectives.
- Identified opportunities to cross-sell internet, phone, television, and business solutions based on customer needs.
- Resolved billing discrepancies, service concerns, and account issues by coordinating with internal departments.
- Consistently achieved or exceeded retention, sales, customer satisfaction, and quality assurance performance metrics.
- Ensured compliance with company policies, procedures, and regulatory requirements during all customer interactions.
Education
University of Idaho - Architecture
Boise State University - Pre-Architecture Reqs.
Skills
Work Skills:
Insurance regulations knowledge
Insurance policy knowledge
Policy interpretation
Fraud detection
Claims handling
Damage assessment
Claims investigations
Active listening
Office Skills:
Time management abilities
Problem-solving abilities
Excellent communication
Multitasking Abilities
Organizational skills
Team collaboration
Analytical skills
Adaptable
Certification
August 2026 | (P&C) Arizona Property and Casualty Insurance Series 13-34
Timeline
Auto Claims Adjuster
CSAA - AAA
03.2023 - 02.2026Read More
Business Retention Representative
Cox Communications
07.2018 - 02.2023Read More
University of Idaho
University of Idaho from Architecture
Read More
Boise State University
Boise State University from Pre-Architecture Reqs.
Read More