Miranda Burks
Columbus,GA
Summary
A position that will utilize the skills that have been obtained. Dedicated, hardworking restaurant management professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
25
25
years of professional experience
Work History
Restaurant Manager
Red Lobster
Columbus, GA
08.2005 - Current
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
Call Center Team Lead
Convergys
Columbus, GA
02.2017 - 05.2018
- Responded to team support questions quickly to maintain call center efficiency.
- Motivated employees to increase productivity and maximize service quality with hands-on leadership style.
- Handled advanced issues with calm, knowledgeable and professional approach.
- Generated reports detailing metrics such as call times and satisfaction ratings.
- Responded to customer requests for products, services and company information.
Call Center Customer Service Representative
Char-Broil
Columbus, GA
10.1998 - 06.2005
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Documented and detailed calls and complaints using call center's CRM database.
- Resolved concerns with products or services to help with retention and drive sales.
Education
Associate of Arts - Health Management And Clinical Assistance
Ultimate Medical Academy - Clearwater
Clearwater, FL03.2023
Some College (No Degree) - Accounting And Finance
Columbus Technical College
Columbus, GASkills
- Skills
- Customer Service Skills
- Interpersonal Relations Skills
- Ability to use
- Microsoft Word,
- PowerPoint & Excel
Timeline
Call Center Team Lead
Convergys
02.2017 - 05.2018
Restaurant Manager
Red Lobster
08.2005 - Current
Call Center Customer Service Representative
Char-Broil
10.1998 - 06.2005
Associate of Arts - Health Management And Clinical Assistance
Ultimate Medical Academy - Clearwater
Some College (No Degree) - Accounting And Finance
Columbus Technical College