Miranda Kennedy
Summary
Motivated and dependable service worker with great social skills, communication abilities and customer service background. Pursues every opportunity to support team members and proactively address issues. Detail- oriented team player and have the ability to handle multiple projects.
Overview
6
6
years of professional experience
Work History
Shift Leader
Jersey Mike's Subs
02.2022 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Assistant General Manager
Culver's
01.2018 - 02.2022
- Handled cash accurately and prepared deposits.
- Motivated, trained, and disciplined employees to maximize performance.
- Resolved problems promptly to elevate customer approval.
- Managed team schedule with eye for coverage needs and individual strengths.
- Performed daily administrative tasks, such as ordering supplies, processing invoices and reconciling accounts.
- Conducted regular meetings with staff to discuss performance and address any issues.
- Analyzed daily sales figures and developed strategies to increase sales.
Assistant Manager
Build-A-Bear
04.2017 - 02.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Defined clear targets and objectives and communicated to other team members.
Education
High School Diploma -
Pine Forest High School
Pensacola, FL05.2016
Skills
- Financial Leadership Abilities
- Customer Relationship Management
- Hiring and Onboarding
- Staff Management
- Management Training
- Operations Management
Timeline
Shift Leader
Jersey Mike's Subs
02.2022 - Current
Assistant General Manager
Culver's
01.2018 - 02.2022
Assistant Manager
Build-A-Bear
04.2017 - 02.2018
High School Diploma -
Pine Forest High School
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