Summary
Overview
Work History
Education
Skills
Timeline
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MIRANDA KOUNKEL

OMAHA,NE

Summary

Driven by a passion for enhancing customer experiences, I excelled at Omni Hotels & Resorts by leveraging my relationship-building and technical support skills to significantly improve client satisfaction. Mentoring junior staff and pioneering customer service strategies, I played a key role in fostering client loyalty and boosting sales, showcasing a proven track record of results. Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

21
21
years of professional experience

Work History

Sales Specialist

Omni Hotels & Resorts
01.2005 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Coached junior sales team members on best practices, contributing to their professional development and overall success.
  • Trained and mentored new sales representatives.

Sales Agent Representative

Carlson Wagonlit
05.2004 - 08.2004
  • Provided exceptional customer service, resulting in high levels of customer satisfaction and repeat business.
  • Increased sales revenue by developing and maintaining strong client relationships.
  • Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
  • Improved overall team performance by providing mentorship and guidance to junior sales representatives.

Intern

First National Bank Omaha
05.2003 - 08.2003
  • Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Sorted and organized files, spreadsheets, and reports.
  • Gained hands-on experience in various software programs, increasing proficiency and expanding technical skill set.

Education

High School Diploma -

Burke High School
Omaha, NE
05.2002

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Technical Support
  • Customer Service
  • Customer Relations
  • Chat

Timeline

Sales Specialist

Omni Hotels & Resorts
01.2005 - Current

Sales Agent Representative

Carlson Wagonlit
05.2004 - 08.2004

Intern

First National Bank Omaha
05.2003 - 08.2003

High School Diploma -

Burke High School
MIRANDA KOUNKEL