Summary
Overview
Work History
Education
Skills
Volunteer Work
Timeline
Generic

Miranda Lopez

Manor,TX

Summary

Confident team player passionate about learning new skills. Ambitious and driven individual ready and willing to work hard, go above and beyond throughout my day to day. Brings outstanding computer and communication skills. Hardworking with focus on quality and teamwork. Passionate about public service and community involvement. Self-motivated Patient Service Representative highly experienced in guest services. Pleasant and bubbly personality coupled with talents in customer relations, record keeping and problem-solving. Outgoing when greeting and communicating with others to maintain a positive, uplifting atmosphere.

Overview

6
6
years of professional experience

Work History

Patient Service Representative

Urology Austin
Austin, Texas
07.2024 - Current
  • Advocated and voiced patient inquiries or worries, and communicated them to appropriate medical staff members.
  • Guided patients through the completion of consent and medical forms, and informed them of policies, procedures, and services they may be receiving.
  • Processed patient co-pays, deductibles, and other payments, ensuring accurate financial records.
  • Provided helpful assistance by anticipating and responding to the needs of patients and family members.
  • Scheduled patient appointments and procedures over phone and in person, maximizing productivity.
  • Contributed to team meetings, sharing insights and strategies for improving patient access services.

Electrical Apprentice

Frost Electrical
Austin, TX
01.2019 - 06.2024
  • Operated hand and power tools and diagnostic equipment to complete various aspects of jobs.
  • Worked in team-based environment to accomplish projects.
  • Assisted with electrical installation tasks, added new wiring and adjusted breaker boxes.
  • Listened to directives of senior electrical professionals to complete efficient tasks.
  • Assisted electricians in wiring residential buildings with installation of electrical conduits.
  • Gathered required tools and equipment for each task to increase efficiency.

Stocker Associate/ Replen TA 1

Walmart
Elgin, TX
09.2022 - 09.2023
  • Received and stocked merchandise and organized and maintained backroom by following company safety, cleaning and operating procedures.
  • Acknowledged customers, identified needs and assisted with purchasing decisions to deliver exceptional service.
  • Processing freight and preparing backroom for incoming freight.
  • Received incoming product deliveries and relocated to storage shelves, coolers, or bins.

Front Desk Receptionist/Guest Service Representative

Kalahari Resort
Round Rock, TX
05.2021 - 08.2021
  • Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
  • Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
  • Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
  • Responded to inquiries and room requests made online, by phone and via email.
  • Facilitated successful front desk operations for high-volume hotel.
  • Answered telephones and greeted visitors to assist, answer questions and direct.

Education

Health Sciences

Austin Community College
Austin, TX
05-2026

High School Diploma -

Harmony Science Academy North Austin
Plfugerville
05.2022

Skills

  • Adaptability
  • Mentoring and training
  • Team collaboration
  • Community outreach
  • Relationship building
  • Excellent interpersonal communications
  • Guest Services
  • Document filing
  • Customer assistance and interaction
  • Conflict resolution

Volunteer Work

 Shoreline Church July 2018- Present: 

  • I help contribute to the summertime Kid Con event. An annual one-week event in which I take part as a group leader, where I help coordinate, organize lessons, and manage kids' safety during the event. I interact with children to teach them about and explore various biblical stories and beliefs with great enthusiasm as the main part of volunteering there.

Timeline

Patient Service Representative

Urology Austin
07.2024 - Current

Stocker Associate/ Replen TA 1

Walmart
09.2022 - 09.2023

Front Desk Receptionist/Guest Service Representative

Kalahari Resort
05.2021 - 08.2021

Electrical Apprentice

Frost Electrical
01.2019 - 06.2024

Health Sciences

Austin Community College

High School Diploma -

Harmony Science Academy North Austin
Miranda Lopez