Miranda Marr
Indianapolis,IN
Summary
Detail-oriented professional experienced in behavior intervention and crisis management. Adept at monitoring patient progress and maintaining accurate documentation while collaborating with multidisciplinary teams to enhance treatment strategies and ensure a safe environment.
Overview
9
9
years of professional experience
Work History
Behavior Technician
Neuro Psychiatric Hospitals
Greenwood, IN
09.2025 - Current
- Assisted in implementing behavior intervention plans to support patient
- Monitored patient progress and documented behavioral changes accurately.
- Engaged patients in therapeutic activities to promote emotional and social growth.
- Collaborated with multidisciplinary teams to enhance treatment strategies.
- Provided compassionate care while maintaining a safe environment for patients.
- Adapted techniques based on individual patient needs and responses to interventions.
- Implemented crisis intervention strategies when necessary to maintain a safe environment for both staff and clients alike during high-stress situations.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Assessed client progress regularly, adjusting intervention strategies as needed to ensure continued growth and development.
- Monitored client progress to provide continued guidance and consistent feedback to families.
- Delivered compassionate patient care, focusing on safety, comfort and emotional support.
- Monitored patient behavior and immediately reported changes to supervising physician.
- Treated clients and families with respect and dignity.
- Maintained patient records, documenting changes in patient condition.
- Charted on each patient daily.
- Took patient blood pressure and pulse rate, reporting findings in health charts.
Assistant Manager
Dollar Tree
Indianapolis, IN
03.2024 - 07.2025
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Oversaw daily operations to maintain store cleanliness and organization.
Lead Housekeeping Supervisor
Domestic Divas Indy
Beech Grove, IN
06.2019 - 04.2024
- Supervised daily cleaning operations, ensuring adherence to quality standards and client specifications.
- Trained and mentored housekeeping staff on best practices and safety protocols.
- Developed efficient scheduling systems to optimize workforce allocation and productivity.
- Coordinated inventory management for cleaning supplies, minimizing waste and reducing costs.
- Resolved client concerns promptly, fostering positive relationships and repeat business opportunities.
- Conducted thorough inspections of all areas, addressing any issues promptly to maintain a clean and safe environment for guests and employees.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Trained and mentored new staff on cleaning and safety protocols.
Assistant Housekeeping Manager
Best Western Plus Hotel
Plainfeild, IN
01.2017 - 05.2019
- Supervised daily operations of housekeeping department to ensure compliance with quality standards.
- Developed training programs for new staff, enhancing team performance and service delivery.
- Coordinated inventory management for cleaning supplies and equipment, optimizing resource allocation.
- Implemented efficient scheduling systems to maximize workforce productivity and coverage.
- Conducted regular inspections of guest rooms and public areas, ensuring adherence to cleanliness standards.
- Resolved guest complaints related to housekeeping services, promoting customer satisfaction and loyalty.
- Collaborated with maintenance teams to address facility issues impacting guest experience promptly.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
- Fostered a positive work culture by promoting teamwork and encouraging open communication among staff members.
- Achieved optimal inventory levels by accurately tracking supplies, linen, and equipment usage.
- Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
- Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
- Monitored staff performance regularly, providing constructive feedback when necessary for continuous improvement efforts.
- Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
- Reduced employee turnover rate through effective recruitment, interviewing, and onboarding processes for new hires.
- Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
- Boosted overall hotel ratings in cleanliness categories through consistent attention to detail during room inspections.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Completed schedules, shift reports, and other business documentation.
- Evaluated employee performance and developed improvement plans.
- Ordered, maintained and distributed supplies and inventory.
Education
High School Diploma -
Liberty Christian Academy
SalemSkills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Empathy and patience
Timeline
Behavior Technician
Neuro Psychiatric Hospitals
09.2025 - Current
Assistant Manager
Dollar Tree
03.2024 - 07.2025
Lead Housekeeping Supervisor
Domestic Divas Indy
06.2019 - 04.2024
Assistant Housekeeping Manager
Best Western Plus Hotel
01.2017 - 05.2019
High School Diploma -
Liberty Christian Academy