Miranda Ortega
Glendale,Arizona
Summary
Dynamic and professional with over five years of experience in customer service, showcasing a strong passion for learning and development. Expertise in scheduling and registration processes, complemented by exceptional organizational and communication skills. Proven track record of effectively managing multiple tasks while ensuring seamless operations and adapting to evolving needs. Committed to team collaboration, consistently maintaining high standards and delivering results, with a focus on reliability and efficiency in customer service, data entry, and appointment coordination.
Overview
6
6
years of professional experience
Work History
Registration & Scheduler
Honor Health Cancer Care
Peoria, AZ
06.2025 - Current
- Performed a variety of scheduling for procedures, including scheduling patients for initial and follow-up appointments. Tracked no-shows and documented in the appropriate system.
- Performs a variety of registration duties, is not limited to: providing patient with the initial registration information, creating and/or choosing appropriate electronic record, gathering signature (electronic or otherwise), medical authorization/referral coordination and / or financial responsibility.
- Obtained authorization from insurance companies. Collected co-pays and payments for procedures. Completed and submitted daily deposits and billing.
- Completes daily data entry and scanning of patient registration information.
- Generates reports and retrieves images from the PACS system
Patient Access Representative
Phoenix Children's Hospital
Phoenix, AZ
07.2023 - 06.2025
- Documented patient information accurately to ensure seamless access to services.
- Collected co-pays and deductible amounts to facilitate timely patient billing.
- Maintained a positive working environment with patients and peers.
- Organize and prioritize daily tasks and activities.
- Assisted with various administrative tasks to enhance daily operations.
Customer Service Associate
MVP Kids Care
Avondale, AZ
08.2022 - 06.2023
- Provided frontline customer support by answering incoming calls and emails, assisting patients with care-related inquiries.
- Facilitated customer service by answering inbound calls, chats, and emails promptly and accurately.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Made outbound calls to obtain account information.
- Trained new hires on effective communication strategies for assisting patients over the phone and in person.
Sales Associate
Calvin Klein
Glendale, AZ
06.2020 - 08.2022
- Engaged customers in friendly, professional dialogue to identify needs and enhance their shopping experience.
- Collaborated with sales team to meet group targets, fostering a team-oriented sales environment.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Collected payments and provided accurate change.
- Executed daily recovery tasks to maintain cleanliness and organization, supporting overall store efficiency.
- Trained new team members in cash register operation, stock procedures and customer services.
Education
High School Diploma -
Independence High School
Glendale, AZ05-2022
Some College -
Maricopa Community Colleges - Estrella Mountain Community College
Avondale, AZSkills
- Patient record management
- Eligibility verification
- Appointment coordination
- HIPAA compliance
- Regulatory compliance
- Customer support
- Strong organization
- Problem solving techniques
- Effective communication
- Conflict resolution
Timeline
Registration & Scheduler
Honor Health Cancer Care
06.2025 - Current
Patient Access Representative
Phoenix Children's Hospital
07.2023 - 06.2025
Customer Service Associate
MVP Kids Care
08.2022 - 06.2023
Sales Associate
Calvin Klein
06.2020 - 08.2022
High School Diploma -
Independence High School
Some College -
Maricopa Community Colleges - Estrella Mountain Community College