Miranda Rudd

Greet patients in a friendly manner. Determine by income if patient is eligible for scale if they don't have any insurance. EMR input, update and check for accuracy, typing, answering phones, data entry, medical terminology, file insurance, communicate with doctors, nurses and staff to help patients and be more efficient.

• Conducted pretest procedures to gather data before exam and make eye appointments more efficient and productive.
• Input patient information and exam findings into electronic medical records system to facilitate accurate record-keeping.
• Assisted with insurance questions, eligibility and prior authorizations of medications and glasses.
• Coordinated patient scheduling, monitored patient flow throughout office and properly communicated delays.
• Acquainted patients with procedures and explained purpose of testing to establish consent.
• Collaborated with optometry staff to reach individual and team goals.
• Communicated with ophthalmic companies to keep inventory at appropriate levels.
• Worked well with patients, staff and manufacturer representatives to carry out successful office- and patient-related work each day.
• Directed patients to exam rooms for initial evaluations and intake to aide physicians with carrying out efficient appointments.
• Promoted positive and smooth patient flow throughout facility, encouraging more efficient operations and boosting patient satisfaction.
• Provided patients with detailed instructions for pre- and post-op care under physician supervision to promote healing and optimal recovery strategies.
• Called patients to inquire about post-operative status or recovery.
• Conducted binocular disparity tests to assess depth perception.

• Resolved customer complaints and maintained clean and tidy checkout area.
• Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
• Maintained customer satisfaction with quick and professional handling of product returns.
• Handled approximately daily credit and cash transactions for customers with accuracy and speed.
• Counted money in drawers at beginning and end of each shift.
• Maintained reports of transactions and greeted customers when entering and leaving establishment.
• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register to record transactions accurately and efficiently.
• Verified deactivation and removal of Electronic Article Surveillance Tags from products at point of sale.

• Accomplished multiple tasks within established timeframes.
• Onboarded new employees with training and new hire documentation.
• Cross-trained existing employees to maximize team agility and performance.
• Maximized performance by monitoring daily activities and mentoring team members.
• Evaluated employees' strengths and assigned tasks based upon experience and training.
• Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
• Developed and maintained relationships with customers and suppliers through account development.
• Established and updated work schedules to account for changing staff levels and expected workloads.
• Approved regular payroll submissions for employees.
• Raised performance in areas of sales, management and operations by identifying and targeting areas in need of improvement.
• Conducted monthly inventories of raw materials and components on work floor.
• Recorded inventory sales into organization's weekly income report.
• Achieved or exceeded financial goals on regular basis by controlling expenses, optimizing schedules and regulating inventory usage.

• Organized sale events and created eye-catching product displays to attract customers to Estee Lauder counter.
• Engaged with approximately 50 customers per day by answering questions about services and products offered.
• Endorsed products by making recommendations and promoting specials, increasing overall sales by 20%.
• Aligned inventory processes with demand projections to maximize organizational and budget efficiency.
• Returned change and currency and processed debit and credit card payments with 99% accuracy rate.
• Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
• Operated cash register to accurately complete customer financial transactions.
• Sold merchandise through effective customer service techniques and professional selling skills to reach productivity goals.
• Communicated regularly with vendors, planners, distributors and buyers regarding stock needs, customer preferences and special events.
• Recommended, selected and helped locate or obtain specific merchandise based on customer needs and desires.
• Performed all stock keeping processes and assisted in replenishing all items as per company policy.
• Trained team members in successful strategies to meet operational and sales targets.
• Implemented daily operating procedures to keep store clean, adequately stocked and well-organized.
• Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
• Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
• Maintained clean, adequately stocked and organized store by streamlining daily operations and introducing new procedures.
• Assigned jobs to individual employees by considering factors such as previous training, current abilities and general knowledge.
• Educated staff on strategies for handling difficult customers and challenging situations.
• Mentored new sales associates to contribute to store's positive culture.
• Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
• Researched issues to obtain appropriate answers to customer inquiries.
• Promoted business' development by building and maintaining relationships with new clients.
• Created and led sales promotions and advertising strategies to boost profits and bring in new customers.