Miranda Russell
Fraser
Summary
Benefits specialist with extensive experience in managing employee benefits programs and ensuring compliance with regulations. Proven track record in fostering team collaboration and driving results in dynamic environments. Strong skills in benefits administration, conflict resolution, and communication, with focus on adapting to changing needs and supporting organizational goals. Trusted for reliability and efficiency in delivering quality outcomes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Implementation Benefit Specialist
Trion Solutions
Troy, Mi
01.2026 - Current
- Analyzed employee benefits data to identify trends and recommend enhancements.
- Streamlined benefits enrollment processes, improving efficiency and accuracy for staff.
- Provided expert guidance on benefits policies, ensuring compliance with regulations.
- Collaborated with HR teams to develop benefit communication strategies for employees.
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options.
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email, and in-person interactions.
- Assisted in resolving complex benefits issues, leading to increased employee satisfaction and retention rates.
- Educated managers on current benefit offerings and policies, enabling them to better assist their teams with questions or concerns.
Integration Benefits Specialist
Trion Solutions
Troy, MI
09.2023 - 12.2025
- Participated in project management initiatives within the integration department, attaining deadlines were met for the successful implementation of employee benefits.
- Manage benefits integrations from inception to completion.
- Partner with brokers and sales to manage the exchange of client data, proposals, and plan specifications, supporting seamless benefits implementation.
- Lead client meetings to review a comprehensive range of benefit options, including medical, dental, vision, disability, life, accident, hospital indemnity, HSA/FSA and critical illness.
- Execute client preferences according to specifications by managing ACA tracked groups, Trion or client plans, multiple benefit groups, employer contributions, cafeteria plans, and eligibility configurations.
- Efficiently set up all client benefit coverage lines within the HRIS system according to their carrier documentation, ensuring compliance and accuracy.
- Manage employee communications regarding benefits, delivering timely updates, prompt resolution of inquiries, and high employee satisfaction.
- Collaborated with brokers to coordinate and lead open enrollment sessions (in person and online), increasing employee participation and understanding of benefit plans.
- Created and edited PowerPoint presentations and employee handbooks, ensuring consistency in branding, formatting and messaging.
- Manage the setup and maintenance of online benefits enrollment portals within the HRIS system for open enrollments, new hires, and qualified life events.
- Collaborate with the rest of the Integration team to provide a seamless transition with on boarding and payroll.
- Perform quality checks to ensure 100% accuracy of benefits setup and portal functionality within the HRIS, conduct pre- and post -enrollment audits and reconcile carrier invoices.
- Senior Integration Benefits Specialist 1/2026-Present
Benefits Specialist
America’s Back Office
Clinton Township, MI
02.2023 - 08.2023
- Managed benefits for 100+ clients, implementing their online open enrollments for all lines of coverage in the HRIS system reflecting their specific cost shares and classes, providing excellent customer service.
- Performed quality checks and audits of benefit related data.
- Distributed all benefits enrollment materials and determined eligibility.
- Responded to benefit inquiries from managers and employees on plan provisions, benefits, and changes.
- Utilized ACA reporting to keep clients compliant with their benefit eligible employees.
- Enrolled COBRA eligible employees and sent them their COBRA notices nationwide.
- Handled National Medical Support Notices issued by the courts for employees’ benefits.
- Processed and administered leave of absence requests as they relate to benefits and FMLA.
Benefits Specialist
Trion Solutions
Troy, MI
07.2022 - 02.2023
- Partnered with brokers and sales teams to manage the exchange of client data, proposals, and plan specifications, ensuring seamless benefits implementation.
- Led client meetings to review a comprehensive range of benefit options, including medical, dental, vision, disability, life, accident, hospital indemnity, HSA/FSA, and critical illness plans.
- Executed client preferences by managing ACA tracked groups, Trion or client plans, multiple benefit groups, employer contributions, cafeteria plans, and eligibility configurations.
- Set up all client benefit coverage lines within the HRIS system according to carrier documentation, ensuring compliance and accuracy.
- Managed employee communications regarding benefits, delivering timely updates, resolving inquiries promptly, and maintaining high employee satisfaction.
- Collaborated with brokers to coordinate and lead open enrollment sessions (in person and online), increasing employee participation and understanding of benefit plans.
- Created and edited PowerPoint presentations and employee handbooks, ensuring consistency in branding, formatting, and messaging.
- Managed the setup and maintenance of online benefits enrollment portals within the HRIS system for open enrollments, new hires, and qualified life events.
- Worked closely with the Integration team to provide a seamless transition for onboarding and payroll processes.
- Performed quality checks to ensure 100% accuracy of benefits setup and portal functionality within the HRIS, conducted pre- and post-enrollment audits, and reconciled carrier invoices.
- Managed benefits for 100+ clients, implementing their online open enrollments for all lines of coverage in the HRIS system reflecting their specific -cost shares and classes, providing excellent customer service.
- Utilized ACA reporting to keep clients compliant with their benefit eligible employees.
- Enrolled COBRA eligible employees and sent them their COBRA notices nationwide.
- Handled National Medical Support Notices issued by the courts for employees’ benefits.
- Processed and administered leave of absence requests related to benefits and FMLA.
- Maintaining records to keep them up to date with benefit changes for employees in the HRIS system and on carrier sites.
Benefits Specialist
Vensure Employer Services
Troy, MI
03.2022 - 07.2022
- Administered health, life, vision, dental, short-term, and long-term disability, and FSA/HSA benefits for employer groups.
- Completed short-term disability and life insurance claims for employees, ensuring accurate submission to insurance carriers.
- Calculated retroactive premium adjustments for individual employees and employer groups.
- Conducted audits for group benefits, analyzing the premium costs and employee charges to maintain accuracy.
- Performed reconciliation of reports from the insurance carriers to resolve any discrepancies between the HRIS and the EDI feeds.
HAP Customer Service Specialist
Health Alliance Plan
Troy, MI
12.2019 - 10.2021
- Provided exceptional customer service by addressing member inquiries regarding benefit coverage.
- Monitored prior authorizations for member services, facilitating timely access to care.
- Assisted member with prescription medication coverage concerns, serving as a liaison between pharmacy care management and Express Scripts.
- Obtained network provider information for members using the hap directory.
- Addressed member claim inquiries using Pega, Facets, and Explanation of Benefits, contacting providers as needed to advocate for members.
- Processed member premium payments monthly using the Comerica payment portal.
- Adhered to HAP guidelines to assist members independently and accurately, collaborating with various internal departments when needed.
Education
B.S. - Education
Western Michigan University
Kalamazoo, MI12-2003
Skills
- New employee enrollment
- Verbal and written communication
- Healthcare benefits
- Benefits explanation
- Written and oral communication
- HRIS systems
- Policy interpretation
- Relationship building
- Benefits administration
Certification
- Michigan Producer License - Health, Life & Accident Insurance
Timeline
Senior Implementation Benefit Specialist
Trion Solutions
01.2026 - Current
Integration Benefits Specialist
Trion Solutions
09.2023 - 12.2025
Benefits Specialist
America’s Back Office
02.2023 - 08.2023
Benefits Specialist
Trion Solutions
07.2022 - 02.2023
Benefits Specialist
Vensure Employer Services
03.2022 - 07.2022
HAP Customer Service Specialist
Health Alliance Plan
12.2019 - 10.2021
B.S. - Education
Western Michigan University